Jamila Brooks
Blue Ash,OH
Summary
Dynamic Schedule Coordinator at Otterbein Senior Lifestyle Choices, adept at enhancing operational efficiency through effective calendar management and task delegation. Recognized for improving customer satisfaction and employee engagement while training staff and optimizing workflows. Proven ability to adapt and resolve scheduling conflicts, ensuring seamless service delivery in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Schedule Coordinator
Otterbein Senior Lifestyle Choices
10.2017 - Current
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Organized company-wide events such as conferences, workshops, and training sessions by coordinating schedules, venues, and resources efficiently.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
- Maintained accurate records of employee vacation time, personal days, and sick leave to ensure proper coverage at all times.
- Conducted regular audits of employee timesheets for accuracy and compliance with company policies.
- Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
- Set schedules for Number staff by planning and designating shifts and hours.
- Tracked progress of manufacturing orders using Type software.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
STNA
Otterbein Senior Lifestyle Choices
10.2017 - 03.2025
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
Education
Associate Degree In Nursing - Registered Nurse
Fortis College
Sharonville, OHPractical Nursing Diploma - Nursing
Butler Tech Community College
Hamilton, OH06.2021
Skills
- Office administration
- Deadline oriented
- Task delegation
- Meeting scheduling
- Calendar management
- Deadline management
- Production coordination
- Advanced planning
- Handling complaints
- Staff training
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Decision-making
- Adaptability and flexibility
- Employee supervision
- Coaching and mentoring
- Work delegation
- Performance monitoring
- Workflow coordination
- Staff scheduling
- Administrative management
Timeline
Schedule Coordinator
Otterbein Senior Lifestyle Choices
10.2017 - Current
STNA
Otterbein Senior Lifestyle Choices
10.2017 - 03.2025
Associate Degree In Nursing - Registered Nurse
Fortis College
Practical Nursing Diploma - Nursing
Butler Tech Community College
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