Jamila Carr

• Documented customer correspondence in CRM to track requests, problems, and solutions.
• Scheduled and confirmed appointments based on customer availability.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Processed payments accurately according to company standards and regulations.
• Compiled daily reports summarizing customer accounts information and activity status.

• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Identified cost savings opportunities through process optimization initiatives.
• Maintained accurate records of operational data and documents for audit purposes.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.

• Communicated regularly with team members regarding progress updates on projects.
• Collaborated with marketing team to plan and execute promotional campaigns.
• Effectively built relationships with both established and potential customers.
• Conducted product demonstrations to explain details, highlight features and show use.
• Researched and tested products and practiced demonstrations before conducting live presentations.
• Developed and maintained relationships with local businesses and organizations for brand partnerships.

• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Provided exceptional service to high volume of daily customers.

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