Jamila Cross
Kingsport,TN
Summary
Skilled Elderly Caregiver and Patient Access Representative, adept in documentation and reporting, and renowned for exceptional empathy and patience. Achieved significant improvements in patient wellness and confidentiality compliance at Indian Path Medical Center. Demonstrates unparalleled time management and customer service, enhancing patient experiences and advocating for elderly needs with dedication and a proactive approach.
Overview
5
5
years of professional experience
Work History
Elderly Caregiver
Providence Companion Care
02.2020 - 03.2021
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Patient Access Representative
Indian Path Medical Center
01.2016 - 07.2017
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
High School Diploma -
Sullivan Central High School
Blountville, TN05-2006
Skills
- Documentation and reporting
- Time management
- Dementia care
- Clear communication
- Customer service
- End-of-life care
- Social interaction
- Workload management
- Elderly advocacy
- Data confidentiality
- Empathy and patience
Timeline
Elderly Caregiver
Providence Companion Care
02.2020 - 03.2021
Patient Access Representative
Indian Path Medical Center
01.2016 - 07.2017
High School Diploma -
Sullivan Central High School
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