Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamila Days

Port Wentworth,GA

Summary

A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.

Overview

34
34
years of professional experience

Work History

Campus Monitor/Youth Advocate

Haven Elementary School
04.2024 - Current
  • provide support to teachers and admin staff by monitoring and supervising student behavior in hallways, classrooms and other locations on campus
  • Assists staff with dismissal and bus loading procedures
  • Supervised classrooms when the teacher is required to leave for brief periods.
  • Monitor classrooms that are staffed by substitute teachers
  • Control and or diffuse negative situations
  • Assisted in maintaining a positive school environment by enforcing school policies and procedures.
  • Kept detailed records of incidents involving student misconduct, providing accurate documentation for disciplinary action when necessary.
  • Upheld a high level of professionalism while interacting with students, staff, parents, and visitors to maintain a positive reputation for the school community.

Service Coordinator

Hargray Communications Group Inc.
06.1993 - 06.2023
  • answer phones, schedule appointments, and dispatch service technicians.
  • negotiate service dates and times with customers,
  • enter customer and equipment information into databases, and process warranty claims.
  • work closely with other utility companies and emergency services when necessary
  • Receiving emergency and non-emergency calls and record significant information
  • Receiving and dispatching orders for products
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.

411 Operator

Hargray Communications
04.1991 - 06.1993
  • Improved customer satisfaction rates by consistently maintaining a professional and empathetic demeanor during interactions.
  • Navigated multiple databases simultaneously with ease while speaking with callers on the phone
  • Recognized for maintaining a consistently low number of dropped calls through skillful handling of difficult or challenging situations.
  • Supported co-workers during peak hours or high-volume periods by taking additional calls as needed while maintaining exceptional service standards.
  • Enhanced caller experience by providing accurate and timely information in response to inquiries.

Education

No Degree - Respiratory Therapy

Armstrong Atlantic University
Savannah, GA

High School Diploma -

Hilton Head High School
Hilton Head Island, SC
06.1991

Skills

  • Time Management
  • Reliable
  • Multitasking
  • Patience
  • Policy Enforcement
  • Student Engagement
  • School safety
  • Strong work ethic
  • Team player with positive attitude
  • Communicate effectively
  • Situational Awareness

Timeline

Campus Monitor/Youth Advocate

Haven Elementary School
04.2024 - Current

Service Coordinator

Hargray Communications Group Inc.
06.1993 - 06.2023

411 Operator

Hargray Communications
04.1991 - 06.1993

No Degree - Respiratory Therapy

Armstrong Atlantic University

High School Diploma -

Hilton Head High School

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Jamila Days