JAMILA FARIDA MALAK ELLIS

• Drafted press releases, public notices, and member updates for events and association announcements.
• Supported event promotion through outreach, publicity materials, and stakeholder engagement.
• Monitored media coverage and compiled clipping summaries for leadership review.

• C.X.C Math's, English, & Heart NTA
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

• Communicated professionally with consumers, providers, and internal teams to support timely issue resolution.
• Documented interactions accurately in case management systems and maintained complete client records.
• Resolved consumer complaints, ensuring accurate documentation and timely case follow-up.
• Interpreted policy guidelines to deliver consistent guidance and appropriate issue resolution.
• Coordinated with internal teams to escalate complex concerns and remove service barriers.

• Maintained accurate records of prospects, quotations, and client communications in CRM systems.
• Coordinated customer follow-up on estimates, service inquiries, and installation requests to support conversion.
• Promoted HVAC and refrigeration services through outbound calls, email outreach, and customer follow-up.
• Managed lead lists, updated contact records, and maintained organized prospect pipelines.
• Coordinated marketing materials for service promotions, seasonal campaigns, and customer communications.

• Provided technical support, resolving complex issues related to treatment processes.
• Provided technical support to production teams, ensuring seamless integration of new tooling technologies.
• Provided technical support to colleagues, resolving issues quickly and effectively.
• Delivered pre-sales technical support for Windows server and desktop virtualization.
• Provided technical support during process audits, ensuring adherence to regulatory requirements.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Assisted customers with product selection, recommendations, and checkout transactions
• Verified age identification to ensure compliance with alcohol sales regulations
• Operated point-of-sale system to process cash, card, and lottery transactions accurately

• Collaborated with underwriting and service teams to resolve application issues and coverage questions.
• Documented client interactions and policy details accurately in CRM systems.
• Assessed client insurance needs and recommended appropriate life and disability coverage options.
• Explained policy features, benefits, and exclusions to support informed purchasing decisions.
• Built trusted relationships through consultative selling and responsive client follow-up.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.

• Entered financial transactions into accounting system with consistent data integrity.
• Processed invoices, purchase orders, and payment requests with accuracy and consistency.

• Managed social media content, ensuring consistent messaging across digital communication channels.
• Coordinated media inquiries, routing requests and maintaining accurate response records.

• Prepared speaking notes, speeches, and presentation materials for official representation.

Pre-University

• Obtained 4 C.X.C Subject & 1 G.C.E.
• Human & Social Biology C, Caribbean History 3, Information Technology 3, Mathematics 3, English Language 3