Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jamila Garba

Irvine,CA

Summary

Leveraging a goal-oriented mindset, I excel in client services, ensuring robust business retention through exceptional support and teamwork. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Campbellsville University Bookstore Representative

Barnes & Noble College
07.2022 - 02.2024
  • Increased customer satisfaction by both addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to ensure customer confidence and prevent loss of business.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Enhanced company reputation by providing exceptional customer service and support.

Ministry Coordinator

Campbellsville University
05.2022 - 08.2024
  • Evaluated program effectiveness by collecting feedback from participants and analyzing performance metrics, leading to continuous improvement initiatives.
  • Implemented innovative worship experiences that incorporated multimedia elements, fostering an engaging environment for attendees.
  • Oversaw facility management tasks such as maintenance scheduling and space utilization planning to ensure a well-maintained environment conducive to worship activities.

Barista

Starbucks
10.2019 - 03.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Bachelor of Science - Criminal Justice

Campbellsville University
Campbellsville, KY
05.2024

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Client Relationship Building
  • Staff Training
  • Client Services
  • Telephone reception
  • Paperwork Processing
  • Business growth and retention
  • Records Management
  • Client Service

Additional Information

Solar Energy Partners- Social Media Intern (summer 2021)

Timeline

Campbellsville University Bookstore Representative

Barnes & Noble College
07.2022 - 02.2024

Ministry Coordinator

Campbellsville University
05.2022 - 08.2024

Barista

Starbucks
10.2019 - 03.2020

Bachelor of Science - Criminal Justice

Campbellsville University
Jamila Garba