Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jamila Garcia

Libertyville,IL

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and exceeding sales goals, notably with Ulta Cosmetics. Skilled in customer service and organization, adept at creating personalized experiences and fostering team collaboration. Achieved significant sales targets through expert product knowledge and adaptability, demonstrating a commitment to excellence and client loyalty.

Overview

24
24
years of professional experience

Work History

Lancome Beauty Advisor

Macy's
09.2022 - Current

-Connect with clients and determine their needs. -Create a luxury experience for clients and empower them by teaching them how to use their Lancome products. -Achieve sales objectives and goals. -Inspire clients with expertise on beauty trend and products. -Develop and maintain products knowledge to ensure accurate information shared with clients. -Operate the cash register and maintain a clean environment.

Chanel Beauty Advisor

Ulta Cosmetics
03.2022 - 09.2022
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Maintained counter and display areas for cleanliness and organization.

Lancome Counter Manager

Ulta Cosmetics
11.2017 - 02.2022
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Achieved sales goals through effective communication and demonstration of products.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Organized sale events and created eye-catching product displays to attract customers to Type counter.

Christian Dior Beauty Advisor

Dillard's
11.2016 - 07.2017

-Great clients and provide personalized skincare and beauty advises and recommendations. -Built strong relationships with clients to ensure repeat business. -introduce and demonstrate the products to the clients. -Achieve sales goal and target.

Gucci and Dolce&Gabanna Beauty Advisor

Chalhoub Group
01.2007 - 09.2015

Greeting customers-demonstrating proper use of make up and skin care products and fragrances-Cross selling beauty products-Identifying customers needs and recommend products they’re looking for-Ensure proper presentation of products on shelves -inform customers about prices and special offers and invite them during events and promotions-Replenish stock as needed.

Sales Associate

Al Shaya Group
08.2003 - 07.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Flight Attendant

Royal Air Maroc
01.2000 - 01.2003

Responsible for the safety,security and comfort of passengers on board. -safety :ensuring the flight deck and the cabin is secured-conducting safety checks before the flight and demonstrating emergency procedures to passengers. Comfort:-creating a welcoming environment for passengers-serving them meals and beverages-work with the rest of the cabin crew to ensure everyone follow instruction during the flight .

Education

Flight Attendant Diploma -

Flight Attendant Center
Rabat,Morocco
01.2000

2nd Year -

Law Science
Rabat,Morocco
06.1999

Skills

  • Customer Service
  • Organization and Multitasking
  • Team Collaboration
  • Flexibility and Adaptability

Languages

French
Full Professional
Arabic
Native or Bilingual

Timeline

Lancome Beauty Advisor

Macy's
09.2022 - Current

Chanel Beauty Advisor

Ulta Cosmetics
03.2022 - 09.2022

Lancome Counter Manager

Ulta Cosmetics
11.2017 - 02.2022

Christian Dior Beauty Advisor

Dillard's
11.2016 - 07.2017

Gucci and Dolce&Gabanna Beauty Advisor

Chalhoub Group
01.2007 - 09.2015

Sales Associate

Al Shaya Group
08.2003 - 07.2007

Flight Attendant

Royal Air Maroc
01.2000 - 01.2003

Flight Attendant Diploma -

Flight Attendant Center

2nd Year -

Law Science
Jamila Garcia