Jamila Graves

Prepares, mails, and tracks notices to and from clients related to programs and services, including the managed care

pilot program, home and community-based waivers, pre-enrollment, employment, and other programs.

Enters and maintains data in agency business systems related to client programs and services following established

rules, statutes, and procedures. Provides technical assistance to Region staff and consumers. Performs quality

assurance checks on program enrollment requests and other program data to ensure accuracy and completeness.

Performs administrative and clerical duties related to programs and services for agency clients.

Performs other duties as assigned.

• Submit tickets on behalf of and assist state of Florida employees, retirees, and separated employees in regard to benefits, enrollment, qualified status changes, time and attendance and password calls and properly document the call in the system of record.

• Operated customer service desk and performed clerical duties that consisted of greeting customers, answering incoming calls, working the cash register, lifted materials and accepted returns including merchandise and Amazon returns.

• Took orders via phone, suggestive selling, ensuring orders are packaged accurately
• Receiving payment and accurately counting back change.

• Greeted customers and provided excellent customer service
• Operated as a cashier at multiple stations, such as the front registers and drive-thru.