Jamila Hundley
Tampa,FL
Summary
Proactive professional experienced in navigating challenges within specific areas of expertise. Delivered meaningful contributions through strong problem-solving skills and an adaptable approach, consistently meeting organizational needs while working effectively under pressure. Committed to advancing organizational goals through creativity and a results-driven mindset.
Overview
9
9
years of professional experience
Work History
Caregiver Attendant
PAPA PALS, Independent Contractor
06.2023 - Current
- Provided personalized care and companionship to clients in their homes.
- Assisted clients with daily living activities, including bathing and grooming.
- Administered medications according to client care plans and schedules.
- Provided compassionate care while ensuring client safety and comfort.
- Provided emotional support to individuals dealing with illness, disability or other life challenges.
- Developed positive relationships with clients while respecting their dignity and autonomy.
- Developed engaging activities tailored to client interests and abilities.
- Engaged clients in conversation to stimulate cognitive abilities and promote socialization.
- Coordinated transportation for clients to medical appointments and social activities.
- Maintained a clean and safe environment for clients at all times.
- Maintained a safe environment by adhering to agency policies and procedures.
- Preparing and serving meals and snacks
- Support patients by providing housekeeping and laundry services
Customer Care Representative
GREEN DOT BANK as Contracted by Concentrix
07.2024 - 11.2024
- Assisted customers with inquiries at the service desk. to provide assistance and solutions
- Ensured accuracy of customer account information to facilitate smooth inquiries.
- Confirmed customer account numbers and transactions to ensure accuracy and resolve inquiries
- Addressed customer inquiries and provided necessary follow-up.
Home Health Aide Live in
Ellen Hoops-Nast
05.2017 - 05.2024
- Delivered personal caregiving aligned with established care plans to enhance client well-being
- Provided personal caregiving in accordance with an established plan of care
- Provided transportation to and from activities and medical appointments
- Engaged in meaningful conversations to foster emotional support for clients
- Organized household bills by tracking due dates and preparing payments for timely submission. by tracking payment due dates and preparing payments. by organizing payments and ensuring timely submission.
Customer Service Representative
INTERCRUISES SHORESIDE & PORT SERVICES
12.2022 - 03.2024
- Responded to customer inquiries promptly and accurately to ensure satisfaction
- Ensured positive customer interactions by greeting and assisting customers
- Managed boarding process to enhance travel experience for customers to enhance customer enjoyment
Customer Service Representative
BAYSHORE DENTAL STUDIO
Tampa, FL
01.2023 - 05.2023
- Managed accounts receivables, ensuring accuracy and timeliness of payment form updates to support financial operations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly, enhancing overall service experience and customer satisfaction.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with team members to streamline operational processes daily.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships through personalized assistance, fostering loyalty and encouraging repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated communication efforts between cruise lines and local service providers to enhance service delivery.
- Coordinated transportation arrangements for guests at various ports of call.
- Processed supplemental forms for refunds/credits as required
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Processed customer deposits and payments while coordinating billing arrangements.
Education
Medical Billing And Coding - Medical Billing And Coding
Rasmussen University
Brandon, FLHigh School Diploma - High School Diploma
Gather High School
Tampa, FL 04.2010 - 05.2010
Technical Center - medical billing and coding
Skills
- Basic patient care
- Medication administration
- Patient monitoring
- Daily living assistance
- Personal caregiving
- Patient support
- Safety compliance
- Electronic health records
- Customer Service, Patient relations
Timeline
Customer Care Representative
GREEN DOT BANK as Contracted by Concentrix
07.2024 - 11.2024
Caregiver Attendant
PAPA PALS, Independent Contractor
06.2023 - Current
Customer Service Representative
BAYSHORE DENTAL STUDIO
01.2023 - 05.2023
Customer Service Representative
INTERCRUISES SHORESIDE & PORT SERVICES
12.2022 - 03.2024
Home Health Aide Live in
Ellen Hoops-Nast
05.2017 - 05.2024
High School Diploma - High School Diploma
Gather High School
04.2010 - 05.2010
Medical Billing And Coding - Medical Billing And Coding
Rasmussen University