Jamila Johnson

Developed effective improvement plans in alignment with goals and specifications to execute weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, and sales plans.

Lead the the team in understanding of how operational procedures, like planogram (POG) ties/pre-ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment to maintain inventory accuracy.

Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Help empower the team to create a consistent experience for our guests. Help assess reporting to identify gaps in GM and assist to develop a plan to resolve for the ETL to review and approve. Be an expert of operations, accuracy, process and efficiency. Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Evaluated staff performance and provided coaching to address inefficiencies.

• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Defined clear targets and objectives and communicated to other team members.
• Improved safety procedures to create safe working conditions for workers.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Accomplished multiple tasks within established timeframes.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established team priorities, maintained schedules and monitored performance.
• Cross-trained existing employees to maximize team agility and performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Trained new employees on proper protocols and customer service standards.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Interacted well with customers to build connections and nurture relationships.
• Answered questions about store policies and addressed customer concerns.
• Completed daily paperwork and computer entry of sales data as established by management.

• Coordinated with Port Authority, distributors, and retailer a timely delivery of materials and supplies, while working with a sense of urgency
• Completed timely and accurate daily, weekly, weekly logs to keep internal reporting accurate and track materials movements from Port Authority, distributors, and retails.
• Foster a “safety first” culture through awareness, training and accountability. Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.