Jamila Jones

Started in customer service answering inbound calls and making outbound calls to homeowners regarding their mortgage and consumer loans. Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action. I assisted the borrower with the breakdown of their billing and escrow analysis with regards to taxes and insurance. In 2020 I was promoted to new career as a Resolutions Retrieval Representative.I assisted with verifying recorded mortgages and final title policies If we received an incorrect document I would reach out to lender or settlement agent to get assistance with correction. Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

Responsible for registering customers who just had their HVAC system installed. I gather all appropriate information in assisting the 2nd homeowner in seeing if they qualify for the transfer option. I assist dealers with resolving their issues with registering their customer duplicate and invalid serial numbers and charging them the necessary fee. Displayed strong telephone etiquette, effectively handling difficult calls.

Answer inbound calls from customers to place orders. Provided technical advice on antennas and receivers. Put in tracking from previous orders for update status. Make outbound calls to customers who billing and shipping is different to confirm order or when an item is on back order. Provide information on the products that is listed on the website.

Answer inbound call to coordinate the movement of freight from start to finish. Setting up loads with fleet drivers as well as brokering out to other carriers .Tracking and tracing freight over the road through multiple methods. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Responded to inbound calls from clients to set up their new On Starr account on the vehicle that they just purchased and to assist with billing and payments. Educated customers by explaining their unique features on the vehicle they purchased. Offered product and service consultations and employed upselling techniques. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.