Jamila Jones
Summary
Proficient materials planning, and supply chain optimization. Using data analysis and strategic problem-solving to enhance efficiency and support production needs. Facilitates effective communication and collaboration within cross-functional teams to drive continuous improvement.
Overview
2023
2023
years of professional experience
Work History
Material Control Analyst
Penske
2024 - 2026
- Proactively seeks opportunities to improve customer's inventory and material flow processes.
- Work with customer to resolve stock shortages
Identify cost savings opportunities for the customer. - Track shipments to ensure shipment deadlines are met.
Work with suppliers to correct part/shipment issues. - Follow daily parts control function, including track and trace, production schedule analysis, and exception management.
- Use discretion and independent judgment to answer customer requests and propose solutions.
- Develop and assist with presenting customer analytics, key trends and solution proposals.
Logistics Specialist
RXO
Southfield, Michigan
2023 - 2024
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored shipment status to proactively resolve issues before impacting delivery timelines or customer satisfaction levels.
- Tracked orders and notified customers of status or potential delays.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Addressed about 25 incoming calls and up to 100 emails daily.
Mortgage Servicing Support
Flagstar Bank
04.2018 - 02.2023
- Initiated customer service role, managed inquiries and support for clients by answering inbound calls and making outbound calls to homeowners regarding mortgage and consumer loans.
- Assisted borrowers by clarifying billing statements and escrow analysis, detailing breakdowns related to taxes and insurance.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Supported the verification process of recorded mortgages and final title policies. Recorded Mortgages and Final Title Policies
- Collaborated with lenders and settlement agents to rectify document errors.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- In 2020 I started a new career as a Resolutions Retrieval Representative.
Customer Service
PSI Contact Center
11.2016 - 01.2018
- Registered customers who had their HVAC system installed.
- Gathered all appropriate information in assisting the 2nd homeowner in seeing if they qualify for the transfer option.
- Assisted dealers with resolving their issues with registering their customer duplicate and invalid serial numbers and charging them the necessary fee.
- Demonstrated effective communication skills while managing challenging customer calls., effectively handling difficult calls.
Reservationist
Travelling Teams
01.2016 - 09.2016
- Answer inbound calls with warm greet and perform reservation procedures
- Explained hotel details, including rates and amenities, enhancing guest understanding
- I provide guest with appropriate room assignments and verify payment for stay
- I assist guest with complaints and refunds with empathy and focus on guest satisfaction.
Customer Service Specialist
Solid Signal
07.2015 - 01.2016
- Answer inbound calls from customers to place orders, give technical advice on antennas and receivers
- Make outbound calls to customers who billing andshipping is different or when an item is on back order.
- Make outbound calls to customers who billing and shipping is different or when an item is on back order.
Customer Service Fleet Coordinator
Landstar
07.2011 - 08.2014
- Established loads with fleet drivers and brokered shipments to other carriers.Tracking and tracing freight over the road through multiple methods.
- Coordinated movement of freight from start to finish by answering inbound calls.
- Provided and processed information to customers in response to inquiries, concerns, and requests about services and products.
- Provided prompt service, friendly and knowledgeable service for routine questions and service complaints.
Education
Diploma - General Studies
Osborn High School
MIComputer Technician -
Golightly Vocational School
MIOffice XP Specialist -
Aress Network Academy
MISkills
- Inventory Management
- Logistics Coordination
- Supply Chain Optimization
- Supplier Coordination
- Attention to Detail
- Problem Solving
- Customer Relations
- Product Education
Timeline
Mortgage Servicing Support
Flagstar Bank
04.2018 - 02.2023
Customer Service
PSI Contact Center
11.2016 - 01.2018
Reservationist
Travelling Teams
01.2016 - 09.2016
Customer Service Specialist
Solid Signal
07.2015 - 01.2016
Customer Service Fleet Coordinator
Landstar
07.2011 - 08.2014
Material Control Analyst
Penske
2024 - 2026
Logistics Specialist
RXO
2023 - 2024
Diploma - General Studies
Osborn High School
Computer Technician -
Golightly Vocational School
Office XP Specialist -
Aress Network Academy