Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Jamila Lewis

Jamila Lewis

Dublin,GA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Roadside Assistance Agent

Agero
09.2019 - 09.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.

Wireless Sales Associate

TROC Wireless
06.2019 - 08.2019
  • Maintained accurate records of sales and customer information.
  • Activated both contract and pre-paid wireless phones for 80 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Tracked and recorded department inventory of products.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Assisted and supported training of new sales associates.

Sales Associate

Walmart
04.2018 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Breastfeeding Peer Counselor

South Central Health District
01.2015 - 05.2018
  • Provided support for families before, during, and after birth.
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
  • Promoted available resources and connected individuals with services.
  • Taught health education classes for community workers and members of public.
  • Collaborated with other healthcare professionals to design and deliver health education services to clients.
  • Documenting and charting the appropriate client information in secure HIPPA software.
  • Maintaining a total of 60 clients per month, 30 prenatal and 30 postpartum.

Education

High School Diploma -

Dodge County High School
Eastman, GA
05.2012

Skills

  • Needs Assessment
  • Call Documentation
  • De-Escalation Techniques
  • Account Management
  • Customer Service
  • Order Processing
  • Direct Sales
  • Calm Under Pressure
  • Problem Resolution
  • Data Entry
  • Cash Handling
  • Windows Xp

Certification

  • Certified Lactation Consultant, December 2015 - December 2021
  • HIPPA Certified 2015-2020

Timeline

Roadside Assistance Agent

Agero
09.2019 - 09.2020

Wireless Sales Associate

TROC Wireless
06.2019 - 08.2019

Sales Associate

Walmart
04.2018 - 10.2018

Breastfeeding Peer Counselor

South Central Health District
01.2015 - 05.2018

High School Diploma -

Dodge County High School

Similar Profiles

CREATE PROFILE
Jamila Lewis