Jamila Mcbride

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Plans, directs, manages and evaluates workflow.
• Monitors and coaches the performance of direct reports according to established monitoring standards.
• Facilitates team meetings.
• Gives feedback to address both performance strengths and opportunities.

-Plans, directs, manages and evaluates workflow.
- Coordinates work activities to achieve the volume expected to meet operational requirements.
- Monitors and coaches the performance of direct reports according to established monitoring standards.
- Provides timely, accurate, specific and actionable feedback to direct reports.
- Recognizes and recommends operational improvements.
- Stays current on products, services and procedures.
- Facilitates team meetings.
- Handles escalated issues as needed.
- Partners with manager to continually develop skills and improve results.
- Participates in site level initiatives with support from others. (manager/PC's)

• Proven success in ability to influence, motivate and lead.
• Provided supervisor support while my supervisor was on leave for tasks including but not limited to development, attendance, performance management, and delivered written warnings.
• Provides consistent communication with key players in the business to ensure California Drives Motorcycle processes are aligned with the Progressive organization.
• Helped consultants with day-to-day work and complex problems by applying motivational and analytical strategies and coaching plans.
• Prepared readiness reports to assist business leaders with key decision making regarding consultants performance.
• Increased efficiency and productivity through effective coaching plans
• Learned and maintained an in-depth understanding of my consultants learning styles and provided knowledgeable responses and coaching plans to best suit their needs to.
• Provides feedback to address both performance strengths and opportunities.
• Proven ability to multi-task and prioritize.
• Proven time management skills
• Engaged in continuous learning and development opportunities to promote continued performance improvement.

• Assessed consultants needs to develop effective training plans.
• Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
• Developed activities to diversify instruction.
• Assist Representative
• Successfully compleated coaching development program
• Customer Preservation Team Licensed Representative
• Played an instrumental role in improving Drive's quality results on Star audits
• Processing Consultant
• Motorcycle Underwriter
• Peer mentor
• Led multiple committees to meet team goals

• Promoted to management
• Provides a team oriented atmosphere whereby goal setting and communication exist and to provide excellent training and development.
• Strong ability to perform effectively under high pressure and fast paced situations while maintaining excellent customer service.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.