Results-driven Data Entry and Customer Service Specialist who is successful at working alone or as part of a team to achieve challenging targets. Skilled in leading and directing team activities, coordinating projects and achieving goals with an enterprising mindset. Bringing more than 7 years of experience and desiring a challenging yet rewarding position with room for advancement and stability.
Hi, I’m
Jamila McCoy
Mesa,Arizona
Summary
Overview
5
years of professional experience
Work History
Verra Mobility
Senior Process Specialist
02.2022 - 02.2023
Job overview
- Prepared and delivered high-quality employee training to help companies eliminate overhead, material and labor costs.
- Processed incoming violations while meeting IPH (Items Per Hour) and quality goals
- Train and coach employees while providing feedback on quality of work when necessary
- Managed time efficiently in order to complete all tasks within deadlines.
State Farm
Insurance Claims Processor
07.2021 - 11.2021
Job overview
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Followed up with customers on unresolved issues.
National General Lender Services
Customer Care Representative
05.2019 - 10.2019
Job overview
- Educated clients on insurance policies, billing, payment processing and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Computershare SLS
Loan Specialist
04.2018 - 04.2019
Job overview
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Developed and maintained relationships with customers, lenders and other third parties.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
Centene
Medical Claims Analyst
10.2017 - 02.2018
Job overview
- Managed large volume of medical claims on daily basis.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Researched and resolved complex medical claims issues to support timely processing.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Paid or denied medical claims based upon established claims processing criteria.
- Verified patient insurance coverage and benefits for medical claims.
- Followed up on denied claims to verify timely patient payment and resolution.
Education
Chabot CollegeHayward, CA
No Degree from Accounting And Business Management
06.2017
University Overview
- Relevant Coursework: Excel & Accounts Receivables
Skyline High SchoolOakland, CA
High School Diploma
06.2013
University Overview
- Honoree of Academic Distinction
- Ranked in Top 20% of class
- Debate Club Member
Skills
- Quality Assurance Standards
- Data Entry
- Organizational Management
- Handout Creation
- Salesforce Platform
- Training and Development Skills
- Project Management
- Microsoft Office
- Black Knight
- Fiserv
- LoanServ
- Macros in Excel
Timeline
Senior Process Specialist
Verra Mobility
02.2022 - 02.2023
Insurance Claims Processor
State Farm
07.2021 - 11.2021
Customer Care Representative
National General Lender Services
05.2019 - 10.2019
Loan Specialist
Computershare SLS
04.2018 - 04.2019
Medical Claims Analyst
Centene
10.2017 - 02.2018
Chabot College
No Degree from Accounting And Business Management
Skyline High School
High School Diploma
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