JAMILA McFARLANE
Union City,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Domestic Production Manager
Ito En (North America) Inc
Remote, NJ
01.2021 - Current
- Created, maintained, and issued monthly production plan for all assigned materials/products sourced from contract manufacturers and material suppliers.
- Managed domestically produced and repacked SKUs through entire supply chain and communicated disruptions in product availability to Operations and Supply Planning team.
- Identify performance issues, cost uncertainty, and/or service gaps with material manufacturers and repack production facilities
- Created internal SOP manuals for re-pack procedures at each facility processing product repacks.
- Established yield monitoring system using Excel and Google sheets for domestic repack and production ensuring yields were did not exceed 10% loss.
- Processed end of month inventory reconciliation for products stored and repacked at repack facilities.
- Managed continuous improvement initiatives to drive gains in quality, flow and output
- Established and maintained key relationships with facilities and materials manufacturers.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Conducted research, gathered information from multiple sources and presented results
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Operations Manager
Ito En North America INC
Remote, NJ
01.2020 - 01.2021
- Maintained compliance of warehouse operations and procedures
- Ensured DOT compliance, vehicle maintenance, cleanliness
- Managed accounts receivables processing payments, generating weekly reports and communicating with customers and sales team.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Led improvement initiatives to advance operational efficiencies and increase revenue 10%
DSD Assistant Manager
Ito En North America
Brooklyn, NY
01.2020 - 01.2021
- Upgraded order processing software improving order processing and CRM by 50%.
- Implemented email service, Mailchimp, to keep customers informed on promotions and new products.
- Processed end of month reconciliation reports for inventory and bank deposits.
- Routed next day deliveries and prepared invoices, and reconciled sales invoices daily.
- Communicated with customers regarding their open balances, order status, and product availability.
- Managed over 50 calls per day.
- Developed and maintained courteous and effective working relationships
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Maintained energy and enthusiasm in fast-paced environment
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Proved successful working within tight deadlines and fast-paced atmosphere
Administrative Assistant / Supervisor
Iberia Foods
Somerset, NJ
2004 - 2017
- Interpreted administrative and operating policies and procedures for employees
- Composed and edit correspondences to customers and sales force regarding promotional materials and product updates
- Prepared invoices, reports, memos, letters, financial statements and other documents, using Microsoft Word, Excel spreadsheets, database, or presentation software
- Scheduled deliveries and pick up of merchandise
- Liaison between customers office and sales managers in resolution of day-to-day administrative and operational problems
- Input product cost and retail pricing in company and vendor databases.
- Worked with customer service to resolve customer issues and inquiries.
- Implemented systems to improve internal processes by 15%
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
High School Fashion Industries
NY, NY 09.1998 - 06.2002
Skills
Correspondence management
Office administration
Report reconciliation
Inventory auditing
Staff Management
Expense reporting
Records management
Vendor relations
Office management
Business administration
Administrative support
Project Management
MS Office: Word, Excel, Outlook, Powerpoint
Customer Service
Customer Relationship Management Software (CRM)
Budgeting and reporting
Additional Information
- Project Management – in progress
Certification
Licensed Real Estate Agent
Timeline
Domestic Production Manager
Ito En (North America) Inc
01.2021 - Current
Operations Manager
Ito En North America INC
01.2020 - 01.2021
DSD Assistant Manager
Ito En North America
01.2020 - 01.2021
High School Diploma -
High School Fashion Industries
09.1998 - 06.2002
Administrative Assistant / Supervisor
Iberia Foods
2004 - 2017