Jamila Mettee
Perryville,MD
Summary
Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manager
Frederick Ward Associates
06.2014 - Current
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's productivity
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Introduced competitive compensation packages to attract high-caliber professionals while maintaining budgetary constraints.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Assisted executive management in making informed business decisions with accurate financial analysis as needed.
- Managed banking reconciliations and monthly balance sheet statements.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Developed and implemented various procedures to improve accounting process.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Educated accounting team on forecasting, financial statuses and financial strategies to assist in annual budget creation.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Coordinated efforts between the accounting team and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.
- Managed journal entries, collection efforts, and reconciliations
- Optimized cash flow management through careful analysis of accounts receivable, accounts payable, inventory levels, and working capital requirements.
- Developed comprehensive financial models to support strategic business decisions and long-term planning initiatives.
- Assisted with strategic planing
Maryland Realtor
Integrity Real Estate
06.2018 - Current
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Coordinated appointments to show tenants and buyers prospective homes.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Collected rent and security deposits to provide timely payments to property owners.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Managed move-in/move-out processes efficiently, ensuring smooth transitions for both tenants and property owners.
Director of Operations
Axiom Engineering Design
06.2012 - 06.2014
- Raised property accuracy and accountability by creating new automated tracking method.
- Interacted well with customers to build connections and nurture relationships.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Mentored and coached team members to foster productive and engaging work environment.
- Oversaw day-to-day production activities in accordance with business objectives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Audited and corrected billing and posting documents for accuracy.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
Business Development/Accounts Coordinator
Frederick Ward Associates
11.2010 - 06.2012
- Built relationships with customers and community to establish long-term business growth.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Used accounting software to prepare weekly and monthly financial reports.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Enhanced interdepartmental communication through clear, concise presentations on accounting information during team meetings.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Education
Bachelor of Science - International Business And Accounting
Pennsylvania State University
Erie, PASkills
- Revenue Growth
- Customer Relationship Management
- Hiring and Onboarding
- Marketing Strategies
- Strategic Planning
- Human Resources
- Benefit Administration
- P&L Management
Timeline
Maryland Realtor
Integrity Real Estate
06.2018 - Current
Operations Manager
Frederick Ward Associates
06.2014 - Current
Director of Operations
Axiom Engineering Design
06.2012 - 06.2014
Business Development/Accounts Coordinator
Frederick Ward Associates
11.2010 - 06.2012
Bachelor of Science - International Business And Accounting
Pennsylvania State University
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