Jamila Miller

• Support Universal Orlando Sales Team: Youth, Event, Latin,
  NBCU and Travel Industry Sales.
• Fulfillment of standard UO admission ticket orders for internal and external
  clients.
• Support major events such as Rock the Universe, Grad Bash & Grad Adventure.
• Supporting Youth Sales by processing documentation and orders in Sales Force.
• Verify and Create Client Profiles within Galaxy.
• Provide support to all USH and UO sales clients through the Universal Partner Community.
• Supporting Group Sales, Event Sales and Youth Sales, Resort Sales by creating informational leads with guest inquires for room blocks, large tickets orders and meeting space.

• Liaison for hotel properties, transportation, and airlines vendors
• Manage block inventories for Hotel Partners
• Produce daily reports and manifests to confirm reservations with partners
• Answer inbound calls regarding travel documentation
• Process and shipment of vacation and Pop Warner documents.

Verified eligibility and qualification for the Travel Agent Specialist Program.

Managed the Destination Sales FAM Program, and coordinated travel schedules, accommodations, and trip logistics.

Ensured Proper routing and preparation of legal documents.

Assisted Regional Sales Managers with administrative and clerical duties.

• Coordinated vacation packages for Universal Orlando including air, car, hotel, and ticket options
• Answered inbound phone calls regarding pricing and general inquiries
• Revised reservation promptly by working with other department to ensure accuracy
• Maintained and exceeded monthly sales goals.