Jamila Moore
Durham,NC
Summary
Proven administrative expert from Argos Therapeutics, Inc., adept in time management and problem-solving, enhanced office efficiency by implementing innovative systems. Skilled in guest relations and vendor coordination, consistently improved customer satisfaction and operational productivity. Achieved significant cost savings through effective negotiation and inventory management. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Front Desk Associate/Services Coordinator
Humacyte
01.2019 - 11.2020
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk upon arrival, offered assistance, answered questions and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Executive Assistant
Argos Therapeutics, Inc.
03.2010 - 06.2018
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Aided in the recruitment process by scheduling interviews, and assisting with candidate selection.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
- Increased office efficiency by developing and implementing inventory management system for office supplies.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Filed paperwork and organized computer-based information.
- Managed approximately 30 -40 incoming calls on a daily basis, as well as monitored outgoing and incoming correspondence via mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation.
Clinical/Regulatory Affairs Assistant
Argos Therapeutics, Inc.
08.2007 - 03.2010
- Coordinating with Clinical/Regulatory project teams, and liaising with other departments on requirements for regulatory and ethics submissions
- Assisted with providing guidance to project teams and staff, and developing and updating departmental editorial style standards
- Ensuring that all steps of a clinical studies comply with regulations
- Maintaining and updating regulatory information in study management systems and ensuring appropriate paper and electronic filing
- Preparing documents preparing regulatory documents, including clinical development plans, trial protocols, and regulatory briefing packages
- Improved office efficiency by implementing new filing systems and document management processes.
Administrative Assistant/Receptionist
Argos Therapeutics, Inc.
03.2003 - 08.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered good customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
No Degree - Communications
Durham Technical Community College
Durham, NCNo Degree - Journalism And Mass Communication
Virginia Union University
Richmond, VANo Degree - Journalism And Mass Communication
Winston-Salem State University
Winston-Salem, NCNo Degree - Radio And Television Broadcasting
UALR - University Of Arkansas @ Little Rock
Little Rock, ARSkills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Credit card handling
- Mail handling
- Hospitality services
- Expense Reporting
- Administrative Support
- Surveillance
- Vendor Coordinator
- Front Desk Management
Work Preference
Desired Job Title
Front Desk Associate/Services CoordinatorWork Type
Full TimeWork Location
RemoteImportant To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offWork-life balancePaid sick leave401k match4-day work weekTeam Building / Company RetreatsStock Options / Equity / Profit SharingTimeline
Front Desk Associate/Services Coordinator
Humacyte
01.2019 - 11.2020
Executive Assistant
Argos Therapeutics, Inc.
03.2010 - 06.2018
Clinical/Regulatory Affairs Assistant
Argos Therapeutics, Inc.
08.2007 - 03.2010
Administrative Assistant/Receptionist
Argos Therapeutics, Inc.
03.2003 - 08.2007
No Degree - Communications
Durham Technical Community College
No Degree - Journalism And Mass Communication
Virginia Union University
No Degree - Journalism And Mass Communication
Winston-Salem State University
No Degree - Radio And Television Broadcasting
UALR - University Of Arkansas @ Little Rock
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