Jamila Morris
Williamston,NC
Summary
Dynamic Customer Service Lead with a proven track record at Food Lion, enhancing customer satisfaction and efficiently managing cash and complaint resolution. Skilled in payment processing and critical thinking, I excel in high-pressure environments, ensuring accuracy and exemplary service. Achieved significant improvements in customer service metrics through effective problem-solving and team leadership.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Food Lion
04.2024 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Managed opening and closing procedures, ensuring a smooth transition between shifts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Processed cash and check deposits efficiently, ensuring accuracy and compliance with company policies.
Cashier
Food Lion
04.2021 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Accounting
Martin Community College
Williamston 05-2024
Skills
- Payment processing
- Cash handling
- Complaint handling
- Critical thinking
- Office equipment proficiency
- Telephone etiquette
- Data entry
- POS systems expert
- Recordkeeping strengths
Timeline
Customer Service Lead
Food Lion
04.2024 - Current
Cashier
Food Lion
04.2021 - 04.2024
Accounting
Martin Community College