Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
19
19
years of professional experience
Work History
Associate
Walmart Super Center
02.2023 - Current
Worked varied hours to meet seasonal and business needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Greeted customers and offered assistance for increased customer satisfaction.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Office Assistant
River City Tax Services
02.2023 - 05.2023
Completed clerical tasks such as filing individual taxes.
Interacted with customers by phone, or in-person to provide information.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Monitored security to help maintain equipment, data and information safety.
Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
Maintained and updated office records, both digital and physical.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Utilized office management software to record and track customer information.
Processed incoming and outgoing mail and packages according to established procedures.
Prepared, Edited and proofread tax documents for accuracy and completeness.
Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Delivered clerical support by handling range of routine and special requirements.
Supported staff on special assignments and and tax filing duties.
Customer Service Associates
Nalongo & Salongo Classics
01.2004 - 08.2019
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Delivered prompt service to prioritize customer needs.
Administered customer transactions.
Processed customer returns.
Provided customer enjoyable shopping experience.
Respond to customer inquiry, answering questions about product and services.
Coordinated visual presentation of floor layout.
Handled customer complaints and concerns.
Processed orders and ensured they were fulfilled.
Worked in high pressure environment.
Ensured proper financial management with the business.
Maintained and monitored general ledger accounts daily to insure proper posting.
Performed daily cash flows.
Responsible for cash and bank transactions such as deposits, withdraws, transfers, and reconciliations.