Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate
Jamila Nansikombi-Gunter

Jamila Nansikombi-Gunter

Troy,Alabama

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

19
19
years of professional experience

Work History

Associate

Walmart Super Center
02.2023 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Office Assistant

River City Tax Services
02.2023 - 05.2023
  • Completed clerical tasks such as filing individual taxes.
  • Interacted with customers by phone, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Monitored security to help maintain equipment, data and information safety.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Prepared, Edited and proofread tax documents for accuracy and completeness.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Delivered clerical support by handling range of routine and special requirements.
  • Supported staff on special assignments and and tax filing duties.


Customer Service Associates

Nalongo & Salongo Classics
01.2004 - 08.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered prompt service to prioritize customer needs.
  • Administered customer transactions.
  • Processed customer returns.
  • Provided customer enjoyable shopping experience.
  • Respond to customer inquiry, answering questions about product and services.
  • Coordinated visual presentation of floor layout.
  • Handled customer complaints and concerns.
  • Processed orders and ensured they were fulfilled.
  • Worked in high pressure environment.
  • Ensured proper financial management with the business.
  • Maintained and monitored general ledger accounts daily to insure proper posting.
  • Performed daily cash flows.
  • Responsible for cash and bank transactions such as deposits, withdraws, transfers, and reconciliations.

Education

Bachelor of Science - Accounting

Troy University
Troy, AL
05.2024

Associate of Arts - General Studies

Moberly Area Community College
Moberly, MO
05.2022

Skills

  • Attention to Detail
  • Business Strategies
  • Customer Relationship Management
  • Product and Service Sales
  • Stocking and Replenishing
  • Computer Competency
  • Customer Service
  • Production Support
  • Oral Communication
  • Process Improvement
  • Customer Engagement
  • Customer Interaction
  • Product Inspection
  • Guest Satisfaction
  • Providing Feedback
  • Suggestive Selling
  • Job Assignments

Accomplishments

  • Sun Belt Conference Commissioner’s List
  • Dean’s List (2020, 2021, 2022)
  • Student- Athlete of the year (2020, 2021, 2022)
  • First team All- conference (2022)
  • Academic All-American (2020, 2021, 2022)
  • Top scorer 3x3 Africa cup (2016-2017)
  • MVP FUBA (2017,2018)
  • Female player of the year (2017, 2018)
  • First team African Club Championship (2018)
  • World cup 3x3 U23 & Senior team (2017)

Timeline

Associate

Walmart Super Center
02.2023 - Current

Office Assistant

River City Tax Services
02.2023 - 05.2023

Customer Service Associates

Nalongo & Salongo Classics
01.2004 - 08.2019

Bachelor of Science - Accounting

Troy University

Associate of Arts - General Studies

Moberly Area Community College
Jamila Nansikombi-Gunter