Jamila Omar
Albany,NY
Overview
3
3
years of professional experience
Work History
Customer Service Advocate and Checkout Advocate
Target
Colonie, NY
10.2021 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to achieving store sales goals by upselling additional products during checkout process.
- Updated product displays near registers, showcasing promotional items and seasonal merchandise effectively.
- Mentored new employees on checkout procedures and best practices for effective customer interactions.
- Handled returns and exchanges in a professional manner, adhering to store policies.
- Provided information on store promotions and discounts, increasing sales of featured products.
- Resolved customer complaints diplomatically, ensuring all parties were satisfied with the outcome.
Education
Bachelor of Science - Biology/Pre-health
SUNY At Binghamton
Binghamton, NY05.2027
High School Diploma -
Albany High School
Albany, NY06.2023
Skills
- Cash handling
- Punctuality
- POS System proficiency
- Customer Service
- Guest accommodations
- Complaint Handling
- Payment Processing
- Issue Resolution
- Team Collaboration
- Customer Assistance
Timeline
Customer Service Advocate and Checkout Advocate
Target
10.2021 - Current
Bachelor of Science - Biology/Pre-health
SUNY At Binghamton
High School Diploma -
Albany High School