JAMILA PUCKERIN
Dorchester,MA
Summary
Seasoned Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
2023
2023
years of professional experience
Work History
SPC
Justice Resource Institute
03.2009 - 12.2010
- Provided key operational support in the areas of policy development, staff training, data entry, database management, and meeting facilitation
- Worked extensively with the SHSPC Inspector to support sponsor/project-based unit inspections
- Selected to represent the organization and SPC team at forums/meetings for funders and social service partners
- Ensured all SPC referrals were processed appropriately and completely by delivering hands-on training to staff.
Metropolitan Boston Housing Partnership
09.2008 - 12.2010
Statewide Services Coordinator
01.2003 - 06.2005
- Promoted to a major leadership role to direct the Tenant Based Rental Assistance (TBRA) Plus Program, supervise the Assistant Housing Coordinator, and manage a high-performing team of 20 case managers throughout the state
- Managed program waiting lists for eight regions and regional housing agencies/authorities for TBRA subsidies
- Interpreted JRI health policies to maintain compliance with patient confidentiality and regulatory requirements
- Generated comprehensive reports detailing programmatic and service delivery statistics for DHCD and HUD.
JRI Health, Assisted Living Program
05.2000 - 06.2005
Operation & Triage Manager
Fenway Health
10.2017 - 08.2022
- Manage a 95 person Behavior Health Department over three locations, providing a range of technical and administrative Support, maximized health centers flow of operations
- Collaborates in developing and implementing the operations of the Behavioral Health Department
- Supervise three Administrative Coordinators, provides direction and guidance to other departments within the Center
- Serves as an interdepartmental liaison to a variety of Fenway Health’s department
Administrative Coordinator
Boston Medical
01.2015 - 09.2017
- Efficiently managed specialist referrals, tracked referral documentation, maintained important patient information, ensured regulatory compliance, provided information to specialists, and assigned ICD 10/CPT codes based on documentation
- Maximized hospital reimbursement by providing specific medical information to the financial services department
- Extended authorizations from multiple carriers and referred patients to additional medical resources as necessary.
Unit Coordinator
01.2011 - 01.2015
- Managed key aspects of the assigned unit from updating patient databases and ordering appropriate equipment for patients to troubleshooting office equipment and providing support for a wide range of administrative and clerical activities
- Collaborated closely with nurses, patients, families, physicians, and other hospital staff to optimize patient outcomes
- Organized and maintained important patient information databases in accordance with strict regulatory requirements.
Leasing Officer
East Providence Housing Authority
04.2011 - 07.2012
- Documented third-party verification, processed modifications, and referred clients to the Family Self-Sufficiency Program
- Monitored agreements/contracts to resolve disputes related to regulations, rent shares, obligations, or responsibilities
- Achieved 98% accuracy when verifying family composition/income, determining eligibility, and calculating rent shares.
Scatter Site Coordinator
Boston Community
09.2010 - 03.2011
- Managed day-to-day operations for on-site operations, including staff supervision, facility management, employee training, financial reporting, client placement, conflict resolution, unit inspection, meeting facilitation, and property owner mediation
- Maintained comprehensive internal database of monthly statistics for shelter caseloads, placements, and referrals
- Regularly inspected units each week to ensure tenant compliance with applicable property and program regulations.
Program Representative
09.2008 - 03.2009
- Personally met with potential program participants to verify requirements for eligibility, initiated/processed the termination process for no-longer-eligible participants, and monitored housing contracts/leasing agreements to resolve tenant issues
- Successfully managed a high-volume of daily workflow to maintain 98% completion rate for annual recertifications
- Expanded knowledge by regularly attending community meetings, trainings, and tenant/property owner workshops.
Office Administrator
Grace Church of All Nations
07.2005 - 07.2008
- Leveraged strong organizational, prioritization, and time management skills to assist with schedule coordination, travel booking, meeting minutes tracking, correspondence management, budget administration, AP/AR, and payroll processing
- Utilized expertise in QuickBooks to accurately track, record, and monitor payroll, budget, and accounting functions
- Supervised maintenance/volunteer staff to improve vendor relations, inventory control, and equipment management.
Assistant Statewide Services Coordinator
05.2000 - 12.2002
- Performed intake assessments for the regional waiting list, and collected statistics from regional housing agencies
- Played a key role in processing TBRA PLUS billing for a major contract valued at over $1M
- Facilitated trainings for subcontracted housing agencies and authorities to improve service delivery.
Portfolio Management Specialist – Tax Site Coordinator
VITA
1 1 - 1 1
- Primarily responsible for preparing each host site location for VITA and tax site operations, including managing the intake process, facilitating quality reviews, and identifying, troubleshooting, and resolving tax, computer, or technical issues
- Allocated workflow for a 24-person volunteer team to maximize efficiency and ensure delivery of excellent service
- Served as the main liaison and point-of-contact between the site’s host organization and Boston Tax Help Coalition.
Education
Bachelor of Science - Business Management
Boston University Metropolitan College
2015
Skills
- Employee Recruitment and Hiring
- Policy and Program Development
- In-Service Programs
- Patient Data Management Systems
- Service Utilization Improvements
- Employee Performance Evaluations
- Interdepartmental Functions Coordination
- Delegation and Motivation
Timeline
Operation & Triage Manager
Fenway Health
10.2017 - 08.2022
Administrative Coordinator
Boston Medical
01.2015 - 09.2017
Leasing Officer
East Providence Housing Authority
04.2011 - 07.2012
Unit Coordinator
01.2011 - 01.2015
Scatter Site Coordinator
Boston Community
09.2010 - 03.2011
SPC
Justice Resource Institute
03.2009 - 12.2010
Metropolitan Boston Housing Partnership
09.2008 - 12.2010
Program Representative
09.2008 - 03.2009
Office Administrator
Grace Church of All Nations
07.2005 - 07.2008
Statewide Services Coordinator
01.2003 - 06.2005
JRI Health, Assisted Living Program
05.2000 - 06.2005
Assistant Statewide Services Coordinator
05.2000 - 12.2002
Bachelor of Science - Business Management
Boston University Metropolitan College
Portfolio Management Specialist – Tax Site Coordinator
VITA
1 1 - 1 1
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