Jamila Pugh, MBA

• Serve as the primary B2B relationship owner for a portfolio of over 200 member organizations.
• Directed acquisition, onboarding, engagement, retention, and reactivation initiatives.
• Conduct regular analyses using Salesforce to extract actionable insights that drive growth.
• Achieving a 100% renewal rate for members with annual revenues between $20 million and $5 billion.
• Achieving a 50% year-over-year growth in new member acquisition.
• Led negotiations and contract execution for business partnership programs to ensure competitive pricing and quality services.
• Provided guidance on best practices for optimizing processes related to sales and marketing operations.
• Performed financial analysis of current projects, budgets and forecasts to inform decision making process.

• Oversaw all operational functions as Center Director for multiple programs in multi-units serving 350 youth
  participants.
• Managed staffing for 30 full-time and part-time employees to ensure effective program delivery, consistent with
  mission-aligned services.
• Secured full compliance with the Georgia Department of Early Care and Learning - Bright from the Start
  exemption requirement standards.
• Conducted data analysis using Compass360 to identify engagement trends and growth opportunities to support
  decision-making.
• Led efforts to secure $400K+ in annual grant funding from 2019 to 2022 by aligning program outcomes with
  funder priorities.
• Established partnerships with local organizations to enhance visibility and expand funding resources.
• Maintained accurate records and activities of all compliance activities, including audits, investigations, and
  training.
• Planned and executed compliance audits to check company policies, procedures, and controls.

• Achieved over 15% year-over-year growth in admissions and enrollments via data-driven outreach strategies.
• Managed all aspects of business operations, academic planning, and recruitment for a successful education center.
• Formed partnerships with local schools and businesses to elevate brand visibility and drive enrollment.
• Evaluated and launched academic tracks aligned with student objectives for enhanced test scores and grades.
• Oversaw comprehensive talent acquisition efforts, focusing on recruitment, hiring, onboarding, and teacher performance evaluation.
• Developed and managed annual operating budget for center.
• Provided guidance on professional development opportunities for staff members.
• Monitored the financial performance of the Center against established targets.

• Revamped an underperforming admissions team by redesigning communication workflows, and establishing accountability metrics.
• Leveraged CMS and CRM tools to analyze engagement data, accurately forecasting enrollments with over 99% precision.
• Fostered collaboration among financial aid, academics, and operations to enhance student success.
• Executed turnaround strategies that improved below-industry-average show rates from 47% to 72%, and start rates from 44% to 76%.
• Recruiting, hiring, onboarding, and monitoring the performance of qualified admissions representatives for the development and program improvement activities.
• Developed, monitored, and evaluated strategic plans; led the admissions team, ensuring a high-performance, results-driven culture.
• Daily analysis of data—both quantitative and qualitative—to ensure compliance, efficient operations, and the best student and team experience.

• 92% retention rate on a goal of 85% on new student enrollments through partnership recruitment
• Promoted retention initiatives and built partnerships that successfully reduced drop rates to under 6%.
• Directed daily operations of the admissions department, including student recruitment, interviewing, enrollment, follow-up, and budgets.
• Recruiting, hiring, onboarding, and monitoring the performance of qualified admissions representatives for the development and program improvement activities.
• Led admissions operations across multiple campuses, exceeding enrollment targets by a minimum of 12% for consecutive terms.
• Oversaw compliance, data integrity, and staffing, ensuring high-quality program delivery aligned with mission goals.
• Developed scalable outreach strategies, and upheld compliance standards in a highly regulated environment.
• Mobilized communication with other departments in support of enrollment, and organized admissions events, registration, information sessions, and tours.

• Managed sales, reconciled cash and made bank deposits while performing store operations.
• Increased total accounts 18% in 4 months by enabling more efficient administrative management, up-selling and grass roots brand marketing
• Secured store perimeter and enforced procedures to minimize losses and protect store assets
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Mitigated regulatory risks by coordinating audits to ensure protocol compliance
• Corrected operational discrepancies by developing and executing process improvements
• Trained all new assistant managers and customer service associates on store security, monetary procedures and customer service expectations; delegated work based on strengths and unique training
• Conducted monthly, and semi annual performance reviews, organized training and development for staff; coached and mentored associates to achieve employee promotions
• Hired, trained and managed team of customer service associates, including evaluating performance and enforcing disciplinary actions

• Consistently achieved and surpassed sales quotas in a fast-paced, high-volume call center.
• Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives for B2B customers
• Leveraged market data and competitive insights to increase client profitability
• Secured long-term accounts, providing recommendations to promote brand effectiveness and product benefits
• Employed consultative sales approach to identify client needs and propose turnkey solutions that supported current business objectives while strategically highlighting benefits addressing future needs
• Fostered relationships with customers to expand customer base and enhance loyalty and retention by communicating product benefits, services, features and special offers
• Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge