Jamila Reid
New Hope,MN
Summary
To seek and maintain full-time position in occupational health that utilizes my professional and educational experience, that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Showcasing my ability to work with diverse populations, medical knowledge and customer service skills.
Overview
11
11
years of professional experience
Work History
Medical Switchboard/Appointment Scheduler
MN Oncology
06.2018 - 02.2021
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective client.
- Communicated with nurses and doctors daily to check on paperwork, prescriptions, and more.
- Maintained discretion and privacy of patients medical record.
- Managed, multitasked and was detailed orientated to demonstrate independent thought and critical thinking.
- Maintained online portal and sent message to appropriate individuals.
- Created new record keeping order in a system.
- Communicated with funeral homes for doctors sign off on death records.
- Triaged calls as needed.
- Responsible for opening and closing the switchboard
- Responsible for the in-house paging system Performs clerical duties as assigned to maintain workflow in the department
Schoo Bus Driver
Metropolitan Transportation Netwrok
01.2018 - 01.2019
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided positive environments for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Followed safety rules as students exited and boarded buses.
- Maintained knowledge of first aid procedures.
- Picked up and dropped off students at scheduled locations.
- Followed strict time schedules
City Mail Carrier
United States Postal Service, USPS
05.2014 - 12.2018
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Customer Service Professional
H & R Block Tax Services
12.2009 - 04.2014
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Responded to customer calls and emails to answer questions about products and services.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed property tax returns.
- Maintained discretion and privacy of customers information.
- Managed, multitasked and was detailed orientated to demonstrate independent thought and critical thinking.
Education
Medical Assistant
Herzing College
Crystal, MNNursing
Minneapolis Community College
MinneapolisAssociate of Applied Science - Criminal Justice
MN School of Business
Brooklyn Center, MN06.2009
Skills
- Meeting deadlines
- Calendar Management
- Remote Work Capabilities
- Accuracy and Precision
- Client Relationship Building
- Schedule Coordination
- Call Screening
- Attention to Detail
- Computer Skills
- Medical Terminology
- Critical Thinking
- Medical records management
- Diverse population background
Additional Information
Proficient in Microsoft Office Suite, G2, RightFax, Cerner
Timeline
Medical Switchboard/Appointment Scheduler
MN Oncology
06.2018 - 02.2021
Schoo Bus Driver
Metropolitan Transportation Netwrok
01.2018 - 01.2019
City Mail Carrier
United States Postal Service, USPS
05.2014 - 12.2018
Customer Service Professional
H & R Block Tax Services
12.2009 - 04.2014
Medical Assistant
Herzing College
Nursing
Minneapolis Community College
Associate of Applied Science - Criminal Justice
MN School of Business