Jamila Scott
Randallstown,MD
Summary
Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Front End Operations Specialist III
Giant Food Landover
03.2021 - Current
- Responsible for the consistent operational excellence and effectiveness of the Front End with each store in assigned district.
- Train and direct the Store Management and Front End staff on both policy and procedure, driving continuous improvement.
- Acts as a key contact for resolving customer, process, and IT issues with Front End, Service Desk, Accounting and ancillary services.
- Conduct store visits coaching and developing department staff to achieve financial KPI goals, business results and personal growth goal.
- Responsible for the cash handling within each store and ensures process and policies are in place to prevent loss or theft.
- Accountable for store P&L results, Customer Service optimization, scheduling and planning.
- Analyze problems, issues, and identify root cause of problems impacting opportunity Stores related to service while communicating these issues effectively to the appropriate levels of the organization.
- Program/Project implementation affecting assigned store (ex. Remodels). Deliver direction and ensure compliance to operational initiatives, customer service goals and labor productivity.
- On call 24 hours a day to assist IT with troubleshooting all Escalation issues and concerns.
Giant Pickup Specialist II
Giant Food Landover
05.2020 - 03.2021
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Perishable Manager
Giant Food Landover
01.2015 - 05.2020
- Enhanced perishable department performance by implementing effective inventory management and merchandising strategies.
- Increased sales through the development of innovative product displays, cross-merchandising techniques, and seasonal promotions.
- Reduced shrinkage levels by conducting regular audits, monitoring expiration dates, and ensuring proper rotation of products.
- Led a high-performing team of associates through consistent coaching, feedback, and recognition for their achievements.
- Managed budget effectively by optimizing labor costs and minimizing waste through improved forecasting techniques and scheduling adjustments.
- Provided ongoing support during peak sale periods or special events by coordinating additional labor resources when necessary.
- Streamlined operations by enhancing communication between various perishable departments regarding shared resources or overlapping responsibilities.
- Oversaw accurate and timely receipt of perishable products.
Customer Service Manager
Giant Food Landover
06.2010 - 01.2015
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of department managers, fostering a positive work environment focused on teamwork and collaboration.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Department Man
Giant Food Landover
09.1996 - 06.2010
- Enhanced instrument accuracy by conducting regular calibration and maintenance procedures.
- Optimized data collection processes for increased efficiency in field measurements.
- Collaborated with survey teams to ensure precise measurements and accurate data gathering.
- Trained new team members on proper instrument operation, contributing to their professional development.
- Contributed to team success by maintaining open communication channels with colleagues and supervisors.
Education
Bachelor of Science - Business Administration
Strayer University
Washington, DC05.2027
Skills
- Operational Excellence
- Market Trend Analysis
- Project Management & Planning
- Training & Development
- Business Relations
- Data Analytics & Mining
- Business Communications
- Supply Management and Acquisitions
- Regulatory compliance
- Proficient in all standard Microsoft Office Suite programs
Timeline
Front End Operations Specialist III
Giant Food Landover
03.2021 - Current
Giant Pickup Specialist II
Giant Food Landover
05.2020 - 03.2021
Perishable Manager
Giant Food Landover
01.2015 - 05.2020
Customer Service Manager
Giant Food Landover
06.2010 - 01.2015
Department Man
Giant Food Landover
09.1996 - 06.2010
Bachelor of Science - Business Administration
Strayer University
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