Jamila Wilson
Pensacola,FL
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
GetInsured
10.2024 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Room Attendant
Residence Inn Marriott
Pensacola, FL
04.2024 - 10.2024
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
Seasonal Worker
Belk Department Store
Pensacola
11.2023 - 01.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Assisted with checkout and return process as cashier.
- Helped my team with nightly cleanup and recovery.
Retail Sales Associate
Hibbett Sports
Pensacola, Florida
02.2020 - 08.2022
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
Room Attendant
Fairfield Inn
Pensacola, Florida
04.2019 - 10.2020
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining high standard of cleanliness in all assigned rooms.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
Team Member
Whataburger
Pensacola, Florida
08.2017 - 01.2019
- Contributed to positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Reduced wait times for guests by expediting food delivery from kitchen to lobby and tables.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Patient Care Technician
Private Caregiver
Selma, Alabama
04.2013 - 06.2017
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within clinical environment.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Floater
St. James Hotel
Selma, Alabama
02.2013 - 08.2016
- Streamlined reservations process for improved accuracy and guest experience.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
- Monitored security cameras to maintain safety and security of guests and hotel.
Education
Vocational - Medical Assistant
Pensacola School of Massage Therapy And Health Careers
Pensacola, FL06.2023
High School Diploma -
Selma High School
Selma, AL05.2015
Skills
- Customer Service
- Understanding of Medical Terminology
- Professional telephone demeanor
- High-energy attitude
- Courteous demeanor
Additional Information
Volunteer Work
- Nursing Homes
- Daycare Facilities
Timeline
Customer Service Representative
GetInsured
10.2024 - Current
Room Attendant
Residence Inn Marriott
04.2024 - 10.2024
Seasonal Worker
Belk Department Store
11.2023 - 01.2024
Retail Sales Associate
Hibbett Sports
02.2020 - 08.2022
Room Attendant
Fairfield Inn
04.2019 - 10.2020
Team Member
Whataburger
08.2017 - 01.2019
Patient Care Technician
Private Caregiver
04.2013 - 06.2017
Floater
St. James Hotel
02.2013 - 08.2016
Vocational - Medical Assistant
Pensacola School of Massage Therapy And Health Careers
High School Diploma -
Selma High School