Summary
Overview
Work History
Education
Accomplishments
Languages
Timeline
Generic

Derrick L. Turner

Cedar Hill,TX

Summary

To continue interacting with the public in the automotive and customer service industry. Critical thinker who addresses customer service issues quickly and consistently exceeds performance standards. Effectively identifies problems using advanced troubleshooting skills. Committed to quality performance with an ability to multitask and learn new procedures.

Strong minded in decision making Proven ability to problem solving and prioritize projects Extensive knowledge of automotive warranty policies and procedures Proficient in MS Word, Excel spreadsheets, Windows applications and varies auto systems.

Overview

31
31
years of professional experience

Work History

Shuttle Van Driver

DFW Marriott Airport North
08.2013 - Current
  • Provide transportation for hotel guest also act as a concierge as needed
  • Extensive knowledge with airports runs
  • Conduct daily Pre-trip vehicle safety and maintenance inspection on hotel shuttle
  • Received positive reviews and guest feedback on service transporting guest to their destination
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Increased safety standards by conducting thorough pre-trip vehicle inspections and maintaining a clean driving record.

Parts Specialist Lead

Park Place Motors Cars
09.2005 - Current
  • Consult with technicians when necessary to resolve complex technical issues
  • Processed returns and exchanges and defective products, addressing customer concerns while adhering to company policies.
  • Able to negotiate a mutually agreeable solution to reconcile the customer needs
  • Improved customer satisfaction by ensuring availability of high-demand parts in stock.
  • Conducted regular audits of inventory, identifying discrepancies and addressing them promptly.
  • Coordinated with technicians to understand their needs, providing necessary tools and equipment for efficient repair work.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.

Parts Specialist/Warehouse

Benson Mercedes
01.1994 - 08.2005
  • Maintain monthly warehouse inventory control
  • Received and process stock orders and customers special needs
  • Consult with technicians when necessary to resolve complex technical issues
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Stocked and managed stock of parts.

Education

High School Diploma -

John McDonald High School
New Orleans, LA

No Degree - Business Management

Delgado Community College
New Orleans, LA

US Navy -

Accomplishments

    Mastered certified Parts Specialist-MBUSA

    Received Employee of the month six times.

Languages

English

Timeline

Shuttle Van Driver

DFW Marriott Airport North
08.2013 - Current

Parts Specialist Lead

Park Place Motors Cars
09.2005 - Current

Parts Specialist/Warehouse

Benson Mercedes
01.1994 - 08.2005

High School Diploma -

John McDonald High School

No Degree - Business Management

Delgado Community College

US Navy -

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Derrick L. Turner