Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Jamilah Hudson

Jamilah Hudson

Savannah,Chatham

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Meticulous Job Title with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

19
19
years of professional experience

Work History

Supervisor of Operations

MCI Telecommunications
Savannah, GA
02.2020 - Current
  • Interacted with customers by phone, email or in-person to provide information.
  • Responded to inquiries from callers seeking information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received and routed business correspondence to correct departments and staff members.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Worked where needed throughout the company.

Customer Service Phone Agent

MCI Telecommunications
Savannah, GA
12.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Answered over Number calls per shift to meet fast-paced call center demands.

Clerical Worker

MCI Telecommunications
Savannah, GA
01.2020 - Current
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Verified accuracy of business records by consistently updating customer information.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Administrative Secretary

Natures Helper
Savannah, GA
10.2008 - 12.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Education

South Florida State College
Avon Park, FL

Skills

  • Department Oversight
  • Originality and Creativity
  • Staff Training
  • Administrative Management
  • Problem Anticipation and Resolution
  • Business Leadership
  • Team Leadership
  • Customer Service
  • MS Office
  • Word Processing

Timeline

Supervisor of Operations

MCI Telecommunications
02.2020 - Current

Clerical Worker

MCI Telecommunications
01.2020 - Current

Customer Service Phone Agent

MCI Telecommunications
12.2019 - Current

Administrative Secretary

Natures Helper
10.2008 - 12.2019

South Florida State College

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Jamilah Hudson