Jamilah Martin

Provided compassionate client support, guiding families through service planning with empathy and professionalism.

Coordinated schedules, vendors, and service arrangements to ensure smooth event execution.

Prepared and processed legal documentation with 100% accuracy, meeting compliance and regulatory deadlines.

Managed confidential records, adhering to federal, state, and industry regulations.

Adapted to changing client needs in high- stress situations while maintaining discretion and respect.

Transporting decedents from hospitals, homes, etc.

Embalming and body preparation, casketing and compliance.

Delivered high-volume customer service to the public, resolving inquiries and processing transactions efficiently.

Verified legal documents and ensured compliance with state policies and procedures.

Trained and mentored new staff in customer service protocols and administrative procedures.

Managed records, processed payments, and maintained data accuracy in state databases.

Handled conflict resolution with professionalism and tact, ensuring customer satisfaction.