Jamilah Pacheco
Albuquerque,New Mexico
Summary
Dedicated office management professional with experience handling wide range of administrative, technical and executive-support tasks. Excels at resolving challenges with innovative solutions, systems and process improvements. Skilled relationship builder works well with different personality types. Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
University of New Mexico Hospital
Albuquerque, NM
02.2025 - Current
- Provided compassionate support to patients and their families.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Completed insurance verifications and claim forms for patient intake and processing.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Coordinated patient referrals to specialists and other healthcare services.
- Screened patients for eligibility for state, local and federal assistance programs.
Assistant Business Office Manager
Genesis Healthcare
Albuquerque, New Mexico
02.2022 - 06.2024
- Served as primary point of contact for external partners such as insurance providers, legal counsel, or auditors.
- Reconciled accounts, handled cash on hand and made deposits.
- Obtained past-due payments by proactively following up with accounts.
- Prepared monthly financial statements for review as well as reconciled bank statements.
- Managed daily office operations and administrative functions.
- Maintained incoming and outgoing office mail and arranged for package shipments.
- Oversaw financial transactions, including invoicing and budgeting.
- Verified and obtained required referral, authorization, or pre-certification prior to services being provided.
- Communicated with patients, physicians and internal hospital personnel regarding insurance benefits information.
- Collaborated with healthcare providers to ensure proper billing procedures were followed.
- Coordinated with other departments, such as billing or medical records, when additional information was needed for claims processing.
Customer Service Representative
Blue Cross Blue Shield
Albuquerque, New Mexico
06.2021 - 02.2022
- Managed customer calls efficiently in fast-paced call center environment.
- Handled customer inquiries, payments and service requests.
- Advised patients on available services and community resources, based on current information.
- Verified patient demographic information and updated it in electronic health records.
- Explained financial policies and procedures to patients or their representatives.
- Navigated various software programs including appointment scheduling, electronic health records, and insurance verification systems.
- Verified insurance eligibility, referral authorization and financial education.
- Ensured compliance with hospital policies regarding patient registration and data entry accuracy.
- Processed new claims, verifying data and documentation prior to submitting for approval or review.
- Prepared insurance claim forms, reviewing documents for accuracy and completeness.
Patient Care Technician
University of New Mexico Hospital
Albuquerque, New Mexico
07.2018 - 12.2021
- Assisted with mobility by turning, positioning and ambulating patients.
- Kept healthcare team informed with regular updates to patient charts covering vitals, treatments and responses.
- Prepared for patient admissions by cleaning rooms and setting up ordered equipment for each patient's needs.
- Collected specimens using proper aseptic techniques.
- Helped stabilize and treat patients during emergency situations.
- Assisted patients with bathing and feeding for personal health and wellbeing.
- Dressed wounds, helped with procedures, and replenished room supplies.
- Worked alongside registered nursing staff and followed care plans.
- Monitored patient response to treatment plans and reported unusual findings to nurse supervisor.
- Conducted regular rounds to check on status of assigned patients, addressing any concerns or needs that arose during their stay at facility.
- Transferred patients between beds, wheelchairs, gurneys, or exam tables using proper body mechanics and safety techniques.
- Maintained accurate patient records by documenting all treatments, procedures, and observations in electronic health record systems.
- Educated patients about their medical conditions and provided guidance on self-care tasks such as wound care or medication management.
- Performed blood draws and administered intravenous IV lines as directed by nurse or physician.
- Operated specialized medical equipment such as EKG machines, cardiac monitors, and glucose meters to assist in patient assessments.
- Collected urine samples for laboratory testing and performed bladder scans as needed.
Education
Associate in Science (A.S.) - Health Studies
Carrington College
02.2025
Associate in Applied Science (A.A.S.) - Healthcare Administration
PIMA Medical Institute
12.2024
Certification - Medical Assistant
Carrington College
Albuquerque07.2018
Diploma - High School
Santa Fe Indian School
Santa Fe05.2017
Skills
- Office administration
- Customer service
- Workflow optimization
- Multitasking
- Patient services
- Time management
- Insurance verification
- Patient referrals
- Data entry
- Care coordination
Timeline
Patient Care Coordinator
University of New Mexico Hospital
02.2025 - Current
Assistant Business Office Manager
Genesis Healthcare
02.2022 - 06.2024
Customer Service Representative
Blue Cross Blue Shield
06.2021 - 02.2022
Patient Care Technician
University of New Mexico Hospital
07.2018 - 12.2021
Associate in Science (A.S.) - Health Studies
Carrington College
Associate in Applied Science (A.A.S.) - Healthcare Administration
PIMA Medical Institute
Certification - Medical Assistant
Carrington College
Diploma - High School
Santa Fe Indian School
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