Jamilah Thomas
fort lauderdale,FL
Summary
Accomplished professional with a proven track record in customer service and cybersecurity, notably at Sitel. Excelled in relationship building and implementing robust data protection measures, significantly enhancing client satisfaction and data security. Skilled in Microsoft Excel and active listening, adept at fostering loyalty and safeguarding sensitive information.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
DRIVER
Uber
10.2022 - 09.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Security Officer
Frontline Private Security
08.2020 - 02.2021
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Computing Specialist
Sitel
09.2017 - 08.2018
- Implemented cybersecurity measures to protect sensitive data, reducing instances of breaches or unauthorized access.
- Maintained a high level of customer satisfaction through proactive issue resolution and prompt response times to service requests.
- Designed and implemented robust data backup strategies, safeguarding critical information against loss or corruption.
- Optimized network performance through regular maintenance and upgrades, ensuring reliable connectivity for all users.
Customer Service Representative
Teleperformance
05.2013 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
DIRECTV
02.2010 - 02.2013
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Security Officer
Mc Roberts Protective Agency
12.2008 - 06.2010
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security Officer
Kent Security
08.2006 - 07.2009
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security Officer
Frontline Private Security
03.2007 - 02.2008
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
High School Diploma -
Dr Micheal M Krop Sr High
Miami06-2005
Skills
- Critical thinking
- Active listening
- Customer service
- Data entry
- Problem resolution
- Call center experience
- Relationship building
- Complaint handling
- Microsoft Excel
Timeline
DRIVER
Uber
10.2022 - 09.2024
Security Officer
Frontline Private Security
08.2020 - 02.2021
Computing Specialist
Sitel
09.2017 - 08.2018
Customer Service Representative
Teleperformance
05.2013 - 08.2017
Sales Associate
DIRECTV
02.2010 - 02.2013
Security Officer
Mc Roberts Protective Agency
12.2008 - 06.2010
Security Officer
Frontline Private Security
03.2007 - 02.2008
Security Officer
Kent Security
08.2006 - 07.2009
High School Diploma -
Dr Micheal M Krop Sr High
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