Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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JAMILA JONES CARTER CCMA

JAMILA JONES CARTER CCMA

Lithonia,Ga

Summary

To obtain a position as a certified Medical Assistant with an opportunity for advancement that will allow me to perform my skills to assist the physician in patient care. Quality-focused healthcare professional with 12 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.

Overview

25
25
years of professional experience

Work History

Client Services Specialist

LifeBrite Laboratory, LLC
09.2021 - 09.2023
  • Accurately enter client orders and requests into computer systems
  • Address basic technical support questions
  • Receive inbound calls and respond to calls as appropriate
  • Promptly resolve client service issues to the client’s satisfaction per company standards and procedures
  • Create and maintain client accounts in database
  • Perform all administrative duties pertaining to molecular, toxicology, and chemistry
  • Perform administrative duties, reports and special projects associated with client support
  • Build and nurture strong personal relationships with clients
  • Process individual needs of the clients
  • Liaise between clients, account managers and appropriate personnel
  • Assist sales team and other staff to process customers’ needs
  • Manage and update client files with complete information in an accurate manner
  • Correspond with clients to resolve their problems
  • Perform other administrative duties as required to build business for the company
  • Perform other related duties as required
  • Perform each duty in compliance with all regulatory policies and procedures (HIPAA, CLIA, CAP, COLA, NYS, and OSHA)

Certified Medical Assistant/Clinical Manager

Ancora Pain Recovery
09.2015 - 09.2021
  • Obtain vital signs, chief complaints, dispense medications
  • Perform urine drug screens on patients
  • Submit prior authorizations to insurance companies
  • Assist physicians with office procedures such as but not limited to; Lumbar Facet Blocks, Medial Branch Blocks, TFESI, CESI, Knee Injections, and run the X-ray machine
  • Assist with billing claims
  • Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of a proactive work environment
  • Supervised 20 staff members and provided periodic performance evaluations
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees
  • Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success
  • Collaborated with healthcare professionals to deliver high-quality patient care
  • Oversaw daily activities and interactions with patients
  • Interviewed applicants and made recommendations for new hires
  • Managed clinical operations and procedures, including enforcing adherence to federal and state regulations and healthcare law requirements
  • Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA
  • Interacted with patients, asked appropriate questions and listened carefully to deliver a high level of clinical care
  • Coordinated weekly work schedules for all department employees
  • Developed and initiated departmental goals, standards of performance, policies and procedures
  • Liaised between patients and physicians, initiating discussions regarding care
  • Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements
  • Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals
  • Spearheaded clinical training and orientation for newly hired staff and university students
  • Implemented a highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures
  • Established standards for selection, promotion and termination of staff
  • Maintained cleanliness of medical, storage and common area rooms
  • Monitored and tracked medication of patients and maintained medical equipment
  • Employed data security methods to keep patient information confidential when reviewing clinic records
  • Improved medical equipment competencies and care best practices through various ongoing learning options.

Medical Assistant/Office Manager

Weightloss MD
08.2013 - 07.2015
  • Perform drug screening, Venipuncture for various lab tests, consult with patients about weight loss goals, prepare daily and weekly reports, order supplies and various weight loss inventory, prepare daily bank deposits, maintain weight loss medications inventory daily
  • Handled each front-office position with skill, including checking in and checking out patients, pulling medical records and updating system details
  • Pursued payments from customers with outstanding balances by reaching out via email and telephone calls
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
  • Prepared new charts, updated existing charts and managed records transfers between offices
  • Managed incoming telephone calls, including taking messages and directing callers to personnel
  • Adhered to all HIPAA requirements to safeguard patient confidentiality
  • Kept office spaces well-stocked with administrative and medical supplies
  • Called patients to schedule various appointments, constantly double-checking information and availability
  • Communicated with patients to gather intake data and verify chart information
  • Coordinated office schedules for new patients, diagnostic assessments and procedures
  • Helped patients complete paperwork and explained processes and procedures
  • Managed medical practice administrative needs to provide patient satisfaction.

Certified Clinical Medical Assistant

Physicians' Pain Specialists of Alabama
03.2012 - 07.2013
  • Obtain patients vital signs, medical histories, physicals and current medications
  • Assist physicians with minor in office procedures and perform needed lab work/tests on patients
  • Schedule appointments, set up MRIs, CT Scans, Venous Dobblers, and Nerve conduction studies
  • Scheduled appointments for patients via phone and in person
  • Led patients to exam rooms, answered general questions and prepared patients for physicians by explaining the process
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Educated patients about medications, procedures and physician's instructions
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Performed preliminary physical tests to accurately record results in patient history summary
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Organized charts, documents and supplies to maintain team productivity
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records
  • Assessed, documented and monitored vital signs for patients within the outpatient setting
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
  • Followed all principles of asepsis and infection control to meet patient safety guidelines
  • Partnered with healthcare and administrative staff to create a patient-centered, inviting and supportive environment for patients and families
  • Contributed to office operations by triaging patients by severity of medical complaint
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research
  • Coordinated and executed medical waste disposal according to governmental and organizational standards
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.

Certified Clinical Medical Assistant, Medical Assistant Extern

IHS Industrial Medical Clinic West
09.2011 - 11.2011
  • Assisted the physicians and medical personnel in providing excellent patient care by obtaining vital signs, performing laboratory procedures, preparation of examination rooms, and clerical duties as needed
  • Additional Information
  • Operate a C-Arm Prep room for procedures Prepare medication for physician to perform procedures Remove IV from patients after procedures have been performed Prepare various instruments for the physician to perform procedures.

Debt Collector

West Asset Management
04.2008 - 01.2009
  • Entering data into a computer to access customer accounts, contacting customers to make payment arrangements on defaulted student loans
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
  • Processed payments over phone and set up recurring drafts
  • Secured payments by following up with customers which disregarded promise to pay
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues
  • Met demands of a busy collections group by performing high volume of daily calls
  • Reviewed accounts to determine payment plan compliance
  • Fielded incoming phone calls from customers and directed to corresponding departments or individuals for assistance
  • Prioritized accounts based on total amount owed and credit bureau reports.

Debt Collector

NCO
11.2002 - 05.2003
  • Entering data into a computer to access customer accounts, contacting customers to make payment arrangements, and receiving calls from customers to make payment arrangements of debts
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
  • Processed payments over phone and set up recurring drafts
  • Secured payments by following up with customers which disregarded promise to pay
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues
  • Met demands of a busy collections group by performing high volume of daily calls
  • Reviewed accounts to determine payment plan compliance
  • Prioritized accounts based on total amount owed and credit bureau reports
  • Located debtors by utilizing skip tracking and other strategies.

Cashier

Spherion, UPS
02.2002 - 11.2002
  • Checking packages in/out for customers
  • Transport packages inside/outside and balancing the cash drawer before and after scheduled shifts
  • Operated the cash register, collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Helped customers find specific products, answered questions and offered product advice
  • Worked closely with front-end staff to assist customers
  • Processed all sales transactions promptly to prevent long customer wait times
  • Trained new team members in cash register operation, stock procedures and customer service
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Assisted with purchases, locating items and signing up for rewards programs
  • Learned roles of other departments to provide coverage and keep the store operational
  • Scanned customer purchases and supported transactions to streamline the sales process
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
  • Inspected items for damage and obtained replacements for customers.

Bank Teller

Regions Bank
08.1998 - 02.2002
  • Balancing the cash drawer before and after shift, cashing checks, executing deposits, receiving loan payments, and performing cash drops at the end shift
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy
  • Responded and assisted customers with account inquiries and updates
  • Entered transactions into the computer and issued customer receipts
  • Reconciled cash and checks against computer records at end of shift
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.

Education

Associate of Science - Medical Assisting

Virginia College
12.2011

Skills

  • Medical practice oversight
  • Training and mentoring
  • Patient Care and Education
  • Patient Health Education
  • Resource management
  • Complying with regulatory guidelines
  • Medical procedure knowledge
  • Staff development
  • Unit supervision
  • Patient engagement
  • Improving clinical quality outcomes
  • Compliance with regulatory guidelines
  • Insurance and Patient Chart Audits
  • New Client Intake Account
  • Clinical education
  • Meeting participation
  • Addressing questions and concerns
  • Supervisory experience
  • Data filing and maintenance
  • Patient relations
  • Staff guidance
  • Unit leadership
  • Managing patient cases
  • Activity coordination
  • Medical terminology mastery
  • Quality control
  • Database Maintenance
  • Provider Relations
  • Customer Support
  • Business Correspondence
  • Information Updates
  • Revenue Generation
  • Employee Relationships
  • Customer Account Management
  • Client Meetings
  • Payment Processing
  • Database Management
  • Establishing Contacts
  • Corrective Actions
  • Administrative and Office Support
  • Member Relationship Management
  • System Documentation
  • Client Needs Assessment
  • Customer Data Confidentiality
  • Medical Release of Information (ROI)
  • Process Transactions
  • Informational Releases
  • Account Management
  • Calm and Professional Under Pressure
  • Document and Records Management
  • Corporate Standards
  • Administrative Duties
  • Client Relations
  • Policy and Procedure Adherence
  • Online Systems
  • Benefits Determination
  • Special Requests
  • Outbound Calling
  • Cash Register Operations
  • Greeting Visitors
  • Patient Admission
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Timeline

Client Services Specialist

LifeBrite Laboratory, LLC
09.2021 - 09.2023

Certified Medical Assistant/Clinical Manager

Ancora Pain Recovery
09.2015 - 09.2021

Medical Assistant/Office Manager

Weightloss MD
08.2013 - 07.2015

Certified Clinical Medical Assistant

Physicians' Pain Specialists of Alabama
03.2012 - 07.2013

Certified Clinical Medical Assistant, Medical Assistant Extern

IHS Industrial Medical Clinic West
09.2011 - 11.2011

Debt Collector

West Asset Management
04.2008 - 01.2009

Debt Collector

NCO
11.2002 - 05.2003

Cashier

Spherion, UPS
02.2002 - 11.2002

Bank Teller

Regions Bank
08.1998 - 02.2002

Associate of Science - Medical Assisting

Virginia College

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JAMILA JONES CARTER CCMA