Jamilee Chang

• DRE#02192586
• I am a fully licensed agent with no experience as an agent. I do have prior property management experience from previous employer listed below.
• I am looking to relocate my license with a new broker that I can grow with in Orange County, California.

• Increased client satisfaction by providing personalized and efficient corporate travel planning services.
• Participated in professional development opportunities to stay current on industry trends and enhance skill set, ultimately providing even better service to clients.
• Negotiated competitive rates with vendors, achieving cost savings for corporate clients.
• Contributed insights during team meetings on potential improvements in internal processes that could result in better client outcomes or operational efficiencies.
• Delivered exceptional customer service by addressing concerns professionally and efficiently, promoting repeat business from satisfied clientele.
• Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.
• Assisted in updating company software systems, streamlining workflow and increasing productivity among team members.
• Consistently met or exceeded performance targets by staying focused on key priorities and managing time effectively throughout the day.
• Established a reputation as a reliable resource for colleagues seeking assistance with challenging bookings or unique situations requiring creative solutions.
• Managed administrative functions such as billing, expense, and commission tracking.
• Implemented new strategies for better organization of work tasks, leading to increased productivity within the team.
• Maintained detailed records of all bookings and expenses, supporting accurate billing and reporting processes.
• Proactively monitored industry trends to provide expert recommendations on emerging destinations and services.
• Acquired expertise in various global regions through extensive research on local customs regulations and transportation options which allowed offering tailored advice based on client needspreferences.
• Provided essential information and paperwork to travelers.
• Managed complex itineraries for high-profile executives, ensuring seamless travel experiences.
• Booked private jets and arranged car, greeter and support services for VIP travelers.
• Collaborated with other agents to resolve any issues promptly, maintaining client trust and satisfaction.
• Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
• Coordinated crisis management efforts during unexpected events or emergencies, minimizing disruption to client travel plans.
• Streamlined booking processes for more accurate and timely reservations, improving overall service quality.
• Set up flights, hotels, and ground transportation for individuals and groups.
• Assisted in training new hires, sharing best practices and ensuring new team members were equipped to provide excellent service to clients.
• Developed strong vendor relationships to ensure access to the best travel options available for clients.
• Provided valuable feedback when reviewing fellow agents'' work as part of an ongoing effort toward continuous improvement within the department.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Followed up with customers to increase customer service with travel plans.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Updated and maintained customer databases to increase customer retention.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Promoted dedicated customer service and support by promptly resolving customer complaints.
• Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Helped customers with passport and visa applications.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Created promotional materials to increase visibility and attract larger market share.
• Generated travel-related reports for clients to facilitate decision-making.
• Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Implemented automated office systems, optimizing client, and data communications as well as records management.
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Managed crisis situations effectively while minimizing disruption to daily operations.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Drove revenue growth by expanding product offerings and identifying new market opportunities.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
• Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
• Streamlined organizational processes by evaluating current systems and implementing improvements.
• Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
• Delivered operational excellence by optimizing resources, processes, and overall cost structure.
• Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
• Supported project management team for optimal performance.
• Reduced operational costs through strategic cost management initiatives.
• Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
• Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
• Adopted cutting-edge technologies to improve productivity levels within the organization.
• Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
• Enhanced community development with launch of urban and rural revitalization projects.
• Championed human rights by enacting legislation to protect vulnerable communities.
• Strengthened agricultural sector by introducing modern farming techniques and support programs for farmers.
• Enhanced national security with establishment of robust cybersecurity protocols.
• Strengthened bilateral relations by engaging in high-level diplomatic missions.
• Strengthened judiciary system, ensuring fair and impartial legal processes for all citizens.
• Improved educational outcomes by increasing funding for schools and teacher training programs.
• Expanded access to quality healthcare by advocating for comprehensive healthcare reform.
• Promoted innovation and scientific research by allocating increased resources to national research institutes.
• Addressed climate change with adoption of groundbreaking environmental policies.
• Fostered culture of transparency and accountability by implementing comprehensive ethics reform across all levels of government.
• Increased public safety through modernization of law enforcement and emergency response systems.
• Elevated nation's international profile by spearheading successful trade negotiations with multiple countries.
• Improved public transportation systems to facilitate easier and more efficient travel for citizens.
• Boosted economic growth with strategic investments in infrastructure and technology sectors.

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Managed crisis situations effectively while minimizing disruption to daily operations.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Oversaw business-wide changes to modernize procedures and organization.
• Managed financial, operational and human resources to optimize business performance.
• Cultivated company-wide culture of innovation and collaboration.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Promoted self-awareness in clients by utilizing reflective questioning techniques during coaching sessions.
• Developed customized action plans for clients, leading to improved life balance and increased productivity.
• Empowered clients to overcome obstacles and achieve success with effective problem-solving strategies.
• Enhanced client''s personal and professional growth through comprehensive assessment and goal-setting activities.
• Utilized evidence-based approaches in designing personalized coaching interventions targeting specific areas of improvement for clients.
• Encouraged ongoing commitment to personal growth among clients by promoting the value of self-reflection and continuous learning throughout the coaching process.
• Continuously expanded expertise in life coaching methodologies by attending conferences, workshops, and webinars relevant to the field.
• Boosted client satisfaction by providing tailored coaching sessions focused on individual needs and goals.
• Provided group coaching sessions that fostered peer support among participants working towards similar goals or facing common challenges.
• Conducted workshops on various topics, such as stress management, time management, and goal setting, to enhance client skills and knowledge.
• Mentored new life coaches entering the industry, sharing best practices and practical guidance for success in their careers.
• Established rapport with diverse clientele, fostering trust and open communication during coaching sessions.
• Increased overall client base through networking events, referrals, and targeted marketing efforts.
• Successfully maintained client confidentiality while managing case notes and records in compliance with industry standards.
• Collaborated with clients to develop realistic timelines for achieving their short-term and long-term objectives.
• Facilitated transformational change in clients'' lives by implementing powerful coaching techniques and tools.
• Evaluated client progress regularly, adjusting coaching approach as needed for optimal results.
• Implemented strategies to increase client accountability and engagement, leading to more successful outcomes for clients.
• Developed strong partnerships with other professionals to provide holistic support services for clients when necessary.
• Helped clients build life management and coping skills to handle daily needs and specific stressors.
• Encouraged clients to set and achieve reasonable goals on weekly basis.
• Connected clients with available resources to improve plan success.
• Documented behaviors, treatments and non-compliance issues.
• Facilitated group sessions and learning discussions to further objectives.
• Listened to clients' concerns and provided encouragement and support.
• Supported individuals dealing with mental health and emotional issues.
• Adapted counseling techniques to best suit individual needs of each client.
• Provided education on mental health topics and resources to clients.
• Collaborated with other professionals to coordinate comprehensive care for clients.
• Designed safe and supportive environment for clients to discuss issues.
• Assisted clients in exploring feelings and understanding behaviors.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Assessed clients' needs to provide appropriate therapeutic interventions.
• Determined clients' risk of self-harm or other dangerous behaviors.
• Developed treatment plans to help clients build self-confidence and resilience.
• Facilitated group counseling sessions to support and encourage client growth.
• Educated clients on dangers of substance abuse and prevention techniques.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Supervised meetings with family members to help create support system for clients.
• Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
• Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.

• Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
• Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
• Assembled team of vice president-level leaders to grow business and develop group.
• Set sound employee health policies in place and worked with HR department to maintain healthy work environment for employees.
• Advised on high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members.
• Provided direction and leadership for our sales representatives and independent contractors.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Managed divisional marketing, advertising and new product development.
• Oversaw business-wide changes to modernize procedures and organization.
• Led team of four other leaders reporting to Board of Directors.
• Interviewed, supervised and motivated our staff members to achieve optimal productivity.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Coordinated and implemented effective training for our professionals to improve on their communication skills.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Implemented our team plan, clarified roles of members and introduced new processes to boost quality across departments.

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
• Coordinated special projects and managed schedules.
• Developed standard operating procedures for all administrative employees.
• Arranged corporate and office conferences for company employees and guests.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Sourced vendors for special project needs and negotiated contracts.
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Maintained computer and physical filing systems.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
• Evaluated employee records and productivity to complete employee evaluations.

HR MANAGEMENT

• Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
• Motivated employees through special events, incentive programs and constructive feedback.
• Implemented performance review and motivational strategies to elevate HR team results.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
• Guided leaders and employees on company policies, programs, benefits, and salary administration.
• Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
• Developed focused training programs, leadership pipeline and succession plans.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Supervised and mentored direct reports and developed talented HR teams.
• Managed employee disputes by employing conflict resolution techniques.
• Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
• Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
• Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Evaluated training program success and presented strategic improvement recommendations to upper management.
• Directed job fairs to bring in local talent for long term and seasonal positions.
• Leveraged cost-effective digital systems to manage payroll and benefit programs.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
• Conducted company-wide town hall meetings to convey updates.
• Organized and led staff orientation programs and training to promote collaboration.
• Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
• Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
• Enhanced staff knowledge and awareness on drug abuse and prevention programs.
• Led and strategically directed team of human resources professionals.
• Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinated with legal counsel to resolve tenant disputes.
• Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
• Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
• Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
• Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
• Oversaw quality control and productivity rates to increase revenue and production times.
• Compared vendor prices and negotiated for optimal savings.
• Coordinated special projects and managed schedules.
• Developed standard operating procedures for all administrative employees.
• Arranged corporate and office conferences for company employees and guests.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Sourced vendors for special project needs and negotiated contracts.
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Maintained computer and physical filing systems.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
• Managed office operations while scheduling appointments for department managers.
• Maintained CRM database with customer updates and report generation.
• Evaluated employee records and productivity to complete employee evaluations.

HR MANAGEMENT

• Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
• Implemented performance review and motivational strategies to elevate HR team results.
• Motivated employees through special events, incentive programs and constructive feedback.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
• Developed focused training programs, leadership pipeline and succession plans.
• Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
• Guided leaders and employees on company policies, programs, benefits, and salary administration.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
• Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
• Supervised and mentored direct reports and developed talented HR teams.
• Managed employee disputes by employing conflict resolution techniques.
• Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
• Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
• Enhanced staff knowledge and awareness on drug abuse and prevention programs.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Leveraged cost-effective digital systems to manage payroll and benefit programs.
• Organized and led staff orientation programs and training to promote collaboration.
• Conducted company-wide town hall meetings to convey updates.
• Evaluated training program success and presented strategic improvement recommendations to upper management.
• Directed job fairs to bring in local talent for long term and seasonal positions.
• Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
• Led and strategically directed team of human resources professionals.
• Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
• Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.

IT MANAGEMENT

• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Guided organizational technology strategy and roadmaps.
• Closely collaborated with project members to identify and quickly address problems.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Oversaw IT department operations and training.
• Produced reports and updated customers and senior leaders on progress and roadblocks.
• Maintained camera and physical security systems.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
• Supported phone, photocopier, fax machine and other physical equipment.
• Conducted company-wide technology instruction, onboarding and education.
• Wrote policy, procedure and manuals governing internal IT use.
• Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
• Coordinated ongoing technical training and personal development classes for staff members.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Oversaw development and implementation of improvements to support and network operations.
• Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

MARKETING MANAGER

• Assessed marketing copy, art comps and final designs and compared with established specifications.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
• Designed, implemented and enhanced national marketing initiatives to maximize outreach and product sales.
• Submitted professional proposals and project scopes in response to Requests for Proposals.
• Developed consumer-tailored print marketing materials for targeted distribution.
• Cultivated and deepened productive client relationships to enhance collaboration and maintain responsiveness to changing strategies.
• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
• Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
• Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments.
• Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets and developing protocol.
• Utilized market trends and target audience statistics to effectively and appropriately market products.
• Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
• Briefed senior executives on monthly projections, product launches and other marketing plans.
• Set up, completed and tracked customer surveys for local, regional and national campaigns.
• Managed workflow between staff, coordinating documents, planning and creative material distribution.
• Maintained complete database of files, contacts and project materials.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Reviewed historical data and secure customer information to advise strategic campaign development.
• Planned and coordinated logistics and shipment of materials for attendees of trade shows.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
• Oversaw quality control and productivity rates to increase revenue and production times.
• Compared vendor prices and negotiated for optimal savings.
• Coordinated special projects and managed schedules.
• Developed standard operating procedures for all administrative employees.
• Arranged corporate and office conferences for company employees and guests.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Sourced vendors for special project needs and negotiated contracts.
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Maintained computer and physical filing systems.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
• Managed office operations while scheduling appointments for department managers.
• Maintained CRM database with customer updates and report generation.
• Evaluated employee records and productivity to complete employee evaluations.

HR MANAGER

• Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
• Motivated employees through special events, incentive programs and constructive feedback.
• Implemented performance review and motivational strategies to elevate HR team results.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
• Guided leaders and employees on company policies, programs, benefits, and salary administration.
• Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Developed focused training programs, leadership pipeline and succession plans.
• Supervised and mentored direct reports and developed talented HR teams.
• Managed employee disputes by employing conflict resolution techniques.
• Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
• Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
• Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Evaluated training program success and presented strategic improvement recommendations to upper management.
• Directed job fairs to bring in local talent for long term and seasonal positions.
• Leveraged cost-effective digital systems to manage payroll and benefit programs.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
• Conducted company-wide town hall meetings to convey updates.
• Organized and led staff orientation programs and training to promote collaboration.
• Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
• Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
• Enhanced staff knowledge and awareness on drug abuse and prevention programs.
• Led and strategically directed team of human resources professionals.
• Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.

PAYROLL OFFICER

• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
• Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
• Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
• Managed payroll data entry and processing for 150 - 350 employees to comply with predetermined company guidelines.
• Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
• Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
• Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Reviewed time records for employees to verify accuracy of information.
• Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
• Updated employee files with new details such as changes in address or salary levels.
• Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce payroll documents.
• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Maintained employee privacy and protected payroll operations by keeping all information confidential.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using our third party payroll partner.
• Drove operational improvements which resulted in savings and improved profit margins.