Jamileh Scott
Avondale,AZ
Summary
Professional with a proven track record in customer retention and sales. Expert in complaint resolution and skilled in Microsoft Outlook, Onesite, Excel. I excelled in negotiating lease renewals and enhancing/maintaining resident satisfaction. Recognized for achieving high renewal rates while maintaining compliance with company goals and expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Recording
Moritrac
09.2024 - Current
- Assembled, updated and filed medical record charts to include lab work, test results, and dictation according to office guidelines.
- Scheduled health overviews with staff and patient
- Performed medical records management, including filing, organizing and scanning documents.
- Contact providers for medical release forms, and to collect all results from labs for record.
Customer Sales
Waste Managment
02.2022 - 09.2024
- Processed customer sales and account transactions.
- Assisted call-in customers with questions and orders.
- Provided service to customers by quickly and courteously responding to requests and inquiries.
- Explained features and advantages of each dumpster for the level of need of the customer
Customer Retention Agent
Greystar
01.2021 - 02.2022
- Handled resident escalation request after move in to maintain communication throughout the duration of their lease.
- Proactively contacted residents to discuss lease expirations, renewal options, and incentives
- Negotiated lease renewals while maintaining company pricing and policy guidelines
- Assisted residents with providing proper notice to vacate/move out procedures
- Assisted in leasing new units when needed
Renewal Specialist
Progress Residential
03.2017 - 02.2020
- Assured renewal notices were sent out in a timely manner for my state market.
- Prepare and process lease renewal documents for renewing residents
- Inputted notice to vacates, while communicating to resident vacate expectations
- Met performance goals related to call volume, renewal rates, and documentation accuracy.
- Communicated with local market, and maintenance dept to maintain property maintenance expectations.
Education
High School Diploma -
Mountain Pointe High School
Phoenix, AZSkills
- Complaint resolution
- Escalation management
- Microsoft outlook
- Computer proficiency
- Sales strategies
Certification
- CNP - Certified Notary Public
Timeline
Medical Recording
Moritrac
09.2024 - Current
Customer Sales
Waste Managment
02.2022 - 09.2024
Customer Retention Agent
Greystar
01.2021 - 02.2022
Renewal Specialist
Progress Residential
03.2017 - 02.2020
High School Diploma -
Mountain Pointe High School