- Conducted regular meetings with staff members to discuss performance goals.
Daily opening and closing procedures.
Greeting guests
Answering phone calls
Booking appointments
Daily deposits
Balancing close out reports
I also had a clientele for over 30 year's and Managed over 60 employee’s.
- Performed administrative duties such as filing paperwork and responding to emails.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Implemented quality control measures throughout the salon to maintain high standards of service delivery.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Managed staff by recruiting, training and coaching employees.
- Inspected workstations regularly to ensure they are clean and organized.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Reviewed employee timecards on a weekly basis ensuring accuracy of hours worked.
- Organized and scheduled appointments for clients using software systems.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Provided exceptional customer service to ensure repeat business.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Created marketing strategies to increase clientele and expand the business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.