Jamilet Martinez
Haines City,FL
Summary
Versatile and dynamic, with a proven track record at Restaurante Los 3 Hermanos, I excel in high-pressure environments, showcasing exceptional food presentation and team leadership skills. Certified in food safety, I significantly contributed to maintaining high food quality standards and fostering a collaborative kitchen atmosphere, enhancing overall customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chef De Partie
Restaurante Los 3 Hermanos
06.2023 - Current
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Maintained well-organized mise en place to keep work consistent.
- Rotated stock to use items before expiration date.
- Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
- Sanitized all counters properly to prevent food-borne illness.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Evaluated food products to verify freshness and quality.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Server
Restaurante Los 3 Hermanos
05.2021 - 06.2023
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
- Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
- Assisted in training new server hires, sharing best practices and restaurant procedures.
- Adhered to strict cash handling policies, ensuring accurate transactions during payment processing at shift end.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Assistant Customer Service Manager
La Placita Supermarket
01.2020 - 01.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted customers with Florida lottery machine and ensure customers play responsibly.
- Assisted with store inventory by calling suppliers and receiving deliveries as soon as possible.
- Count out a cashier's register.
- Provide customers with money orders upon request.
- Cash checks by scanning check and verifying customers identification and dispense cash.
Cashier
La Placita Supermarket
01.2018 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Arts -
Polk State College
Winter Haven, FL05-2022
Skills
- Food presentation
- Proper food handling
- Memory retention
- Food safety practices
- Energy and stamina
- POS system operations
- Customer service excellence
- Customer focused
- Cash management
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
Timeline
Chef De Partie
Restaurante Los 3 Hermanos
06.2023 - Current
Server
Restaurante Los 3 Hermanos
05.2021 - 06.2023
Assistant Customer Service Manager
La Placita Supermarket
01.2020 - 01.2021
Cashier
La Placita Supermarket
01.2018 - 01.2021
- ServSafe Food Handler's Certification
Associate of Arts -
Polk State College
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