Jamilet Rodriguez
Dallas,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lena Pope
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
Teacher Aide
Primrose of Upper Kirby
02.2024 - 04.2024
- Care for and introduce early learning skills to children ages 1-2 years old, such as language and gross motor skills
- Help with diapering while teaching skills to transition to toileting
- Provide healthy eating options while teaching children, ages 1-2 years old, how to use eating utensils.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Starbucks barista/ General Merchandise
Target
05.2023 - 02.2024
- Maintain backroom and fixture room organization, location accuracy, and follow equipment guidelines
- Support guest services such as backup cashier, order pick up (OPU), Drive up (DU), or fulfillment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Shift Supervisor
Starbucks
09.2020 - 11.2022
- Opening/closing duties including safe deposits and store security
- Inventorying all store products
- Responsible for cash register duties and sales of beverages, food, and accessories.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Curbside
HEB
11.2021 - 12.2021
- Delivered store orders to customers at their vehicles
- Selected appropriate items to deliver to customers upon their arrival.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Education
Certificate - Nursing
The College of Health Care Professions
Houston, TX06.2023
Behavioral Sciences
Houston Community College
Houston, TX08.2022
HighSchool Diploma -
KIPP Sunnyside HighSchool
Houston, TX07.2020
Skills
- Interpersonal communication and transparency
- Adaptability
- Problem-solving
- Reflective listening
- HIPPA Trained
- Clinical skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Critical Thinking
- Inventory Systems
Awards
- Employee of the Quarter
- Honor Roll
- Leadership Award
Certification
Food Safety Handler Certificate
CPR Certificate
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Lena Pope
04.2024 - Current
Teacher Aide
Primrose of Upper Kirby
02.2024 - 04.2024
Starbucks barista/ General Merchandise
Target
05.2023 - 02.2024
Curbside
HEB
11.2021 - 12.2021
Shift Supervisor
Starbucks
09.2020 - 11.2022
Certificate - Nursing
The College of Health Care Professions
Behavioral Sciences
Houston Community College
HighSchool Diploma -
KIPP Sunnyside HighSchool