Jamiletd Soto
Santa Barbara,CA
Summary
Personable and Professional Administrative Assistant employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Proficient in MS Excel and MS Word with expertise in resource allocation and schedule management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist
Fantastic Sams Cut & Color
09.2023 - Current
- Built a loyal clientele base through exceptional customer service and personalized care.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts, color and specialty treatments.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased salon revenue through effective upselling of products and services.
- Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Used social media platforms to promote salon and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Hotel Front Desk Receptionist
Brisas Del Mar, Inn At The Beach
06.2020 - 11.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Coordinated with vendors for repair and maintenance of hotel.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Kept accounts in balance and ran daily reports to verify totals.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Managed lost and found items to assist guests with retrieving belongings.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Resolved service-related problems and documented actions in system.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Stored guest valuables in safe and individual boxes for security.
- Trained new staff members in customer service techniques and hotel operations.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Real Estate Administrative Assistant
Centry 21 Butler Realty Inc.
06.2019 - 06.2020
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
- .Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and fliers
- Coordinated sales listings through each stage and tracked completion for broker.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Facilitated communication through effective management of income correspondences, including phone calls, emails and letters.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Maintained agent contacts database using Constant Contact.
- Met incoming costumers with professional approach and provided friendly, knowledgeable assistance.
- Monitored office supply use and stock levels, placing replenishment orders as needed.
- Organized and maintained systems to track leads coming from social media, website and other funnels.
- Produced professional and error-free letters, presentations and spreadsheets.
- Proofread and typed correspondence for business leaders.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
Barista
Starbucks
01.2017 - 04.2019
- Addressed and resolved customer concerns by communicating and cooperating to maintain brand loyalty.
- Cleaned and sanitized work areas, utensils and equipment.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Greeted guests with pleasant smile and superior customer service.
- Listened to customer desires and needs to recommend optimal products.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained highest standards of conduct and service to support company reputation.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Merchandised display cases and diligently promoted prepared food to drive business revenue.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Monitored cafe for seating availability, safely and well being of guests.
- Ordered, received and stocked supplies and retail products.
- Organized service and seating areas.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Protected store assets and facilities by ensuring compliance with company policies and procedures.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Received and accurately processed customer payments.
- Resolved customer disputes with tact and professionalism.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Weighed, ground and packed coffee per customer orders.
Education
Associate of Arts - Cosmetology
Santa Barbara City College
Santa Barbara, CA11.2022
High School Diploma -
La Cuesta Continuation
Santa Barbara, CA06.2017
Skills
- Administrative Support
- Advance MS Office Suite knowledge
- Cash register operation
- Coordinating program activities
- Customer relations
- Customer service
- Data organization
- Database entry
- Dedicated team player
- Documentation and reporting
- Document editing
- Engaging personality
- Flexible
- Fluent in spanish
- Invoicing and billing
- Market research
- Microsoft Office
- Multitasking
- MLS
- POS system operation
- Professional and mature
- Records management systems
- Scanning and copying
- Strong leadership capability
- Speedy and efficient
- Spreadsheet development
- Transmitting files
- Time management
Certification
Cosmetology License - California Board of Cosmetology.
Santa Barbara City Collage Cosmetology Academy - Certificate of Cosmetology
Professional Beauty Association Membership (PBA) - Professional Beauty Association.
California Legislature Assembly - Certificate of Recognition, Outstanding Youth Leader
County of Santa Barbara Board of Supervisors - Certificate of Recognition, 2017 Outstanding Youth Leader
State of California Senate - Certificate of Recognition, 16th Annual Youth Leadership Award
United States Congress - Certificate of Special Congressional Recognition, Outstanding Youth Leader
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Cosmetologist
Fantastic Sams Cut & Color
09.2023 - Current
Hotel Front Desk Receptionist
Brisas Del Mar, Inn At The Beach
06.2020 - 11.2022
Real Estate Administrative Assistant
Centry 21 Butler Realty Inc.
06.2019 - 06.2020
Barista
Starbucks
01.2017 - 04.2019
Cosmetology License - California Board of Cosmetology.
Santa Barbara City Collage Cosmetology Academy - Certificate of Cosmetology
Professional Beauty Association Membership (PBA) - Professional Beauty Association.
California Legislature Assembly - Certificate of Recognition, Outstanding Youth Leader
County of Santa Barbara Board of Supervisors - Certificate of Recognition, 2017 Outstanding Youth Leader
State of California Senate - Certificate of Recognition, 16th Annual Youth Leadership Award
United States Congress - Certificate of Special Congressional Recognition, Outstanding Youth Leader
Associate of Arts - Cosmetology
Santa Barbara City College
High School Diploma -
La Cuesta Continuation
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