Summary
Overview
Work History
Education
Timeline
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Jamileth Carranza

Chicago,IL

Summary

Hardworking sales representative with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable Server offering 13 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. High-energy sales representative skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced waitress with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable sales representative with strong ability in Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Overview

14
14
years of professional experience

Work History

Waitress Trainee

Alejandro el Grande
Guayaquil, Ecuador
06.2019 - 11.2023
  • Maintained a professional attitude while working in a fast-paced environment.
  • Provided excellent customer service during meal times.
  • Performed opening and closing side duties including cleaning tables, chairs and floors.
  • Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
  • Greeted customers and provided menus.
  • Maintained knowledge of restaurant policies regarding guest services and satisfaction.
  • Ensured dining areas were clean and set up for each shift according to established standards.
  • Checked that all orders were accurate before delivering to customers.
  • Learned to properly handle cash transactions and process credit card payments.
  • Informed customers of daily specials and menu changes.
  • Followed safety protocols when handling hot plates or sharp objects.
  • Completed assigned tasks within designated timeframes.
  • Verified that all dishes served met quality expectations.
  • Responded promptly to customer inquiries about menu items, ingredients, and prices.
  • Assisted with food preparation tasks as requested by the head chef.
  • Adhered to health regulations concerning food storage and sanitation practices.
  • Attended training sessions on topics related to food safety regulations, proper order taking procedures.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Addressed complaints to kitchen staff and served replacement items.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Presented menus and answered questions regarding items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Filled condiments and napkin containers during slack periods.
  • Stocked service areas with supplies during slow periods.
  • Set up tables in between patrons to reduce wait times.
  • Explained menu items, describing ingredients and cooking methods upon request.

Customer Service Sales Representative

Anthony Optic
Guayaquil, Ecuador
04.2018 - 06.2023
  • Suggested additional products or services that may benefit the customer's needs.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Provided accurate information about products and services.
  • Educated customers on product features and technical details to highlight benefits.
  • Identified potential opportunities to upsell products or services.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Maintained records of customer interactions and transactions.
  • Analyzed trends in consumer behavior and preferences.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Adhered to company policies when dealing with customers.
  • Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
  • Followed up on customer inquiries not immediately resolved.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Generated quotes, processed payments and documented customer communications.

Customer Service Manager

Mind
Guayaquil, Ecuador
02.2015 - 12.2017
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Monitored phone calls to provide feedback and coaching.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Customer Service Cashier

Arianna
Guayaquil, Ecuador
08.2011 - 10.2015
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Processed credit card transactions accurately and efficiently.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Complied with all health and safety regulations while performing job duties.
  • Informed customers of in-store promotions or pricing specials.
  • Assisted customers with locating merchandise within the store.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Answered customers' questions and provided information on store procedures or policies.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned items and checked pricing on cash register for accuracy.
  • Counted and balanced cashier drawers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Adhered to social distancing protocols and wore mask or face shield.

Customer Service Sales Representative

La Economía
Guayaquil, Ecuador
05.2010 - 06.2013
  • Suggested additional products or services that may benefit the customer's needs.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Provided accurate information about products and services.
  • Identified potential opportunities to upsell products or services.
  • Educated customers on product features and technical details to highlight benefits.
  • Educated customers on product features and benefits.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.
  • Developed strategies for improving the customer experience.
  • Processed orders, forms, applications, and requests.
  • Built sustainable relationships with customers through open communication.
  • Maintained records of customer interactions and transactions.
  • Analyzed trends in consumer behavior and preferences.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Adhered to company policies when dealing with customers.
  • Followed up on customer inquiries not immediately resolved.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Recognized potential areas needing improvement in the customer service process.
  • Collaborated with other departments to ensure efficient resolution of customer problems.
  • Called potential customers to assess business needs and present value propositions.
  • Analyzed market trends to identify potential areas for growth.
  • Listened to customer requests and asked questions to provide effective solutions.
  • Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Greeted and assisted customers to foster positive experiences.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Reset store displays for special events and seasonal merchandise changes.

Education

Associate of Arts - Social Sciences

Tecnológico Guayaquil
Guayaquil
05-2010

Timeline

Waitress Trainee

Alejandro el Grande
06.2019 - 11.2023

Customer Service Sales Representative

Anthony Optic
04.2018 - 06.2023

Customer Service Manager

Mind
02.2015 - 12.2017

Customer Service Cashier

Arianna
08.2011 - 10.2015

Customer Service Sales Representative

La Economía
05.2010 - 06.2013

Associate of Arts - Social Sciences

Tecnológico Guayaquil

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Jamileth Carranza