Jamilette Vasquez
Lake Wales,Florida
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Bilingual Claims Customer Care Representative
Liberty Mutual Insurance
01.2022 - Current
- Managed customer calls including but not limited to; Auto incidents and property damage in a prompt and efficient manner.
- Documented essential claim information accurately while adhering to best practices, policies and procedures.
- Guided customers during their first notice of loss and status calls, utilizing empathy, active listening skills and multitasking through various platforms to ensure the customer is provided with deep understanding of the next steps in their process.
- Promoted and educated customers with Liberty Mutual platforms and tools including GRN, E-service and SMS whenever applicable. Constantlyntly strived to exceed metrics to serve customers in the most efficient manner possible.
- Lead team huddles with enthusiasm and team-oriented mindset.
- Mentored and guided new hires through 1:1 meetings, shadowing sessions and closely monitored the team chat to proved assistance when peers are in need.
- Consistently collaborated with supervisor and peers during group huddles and bringing innovation to our current scope of work, while honoring the Liberty mutual standards.
Child Protective Investigator
Department of Children and Families
08.2018 - 01.2022
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Documented all relevant information by filling out forms and completing case reports. Collected information through observation and interviews with the children, parents, relatives, neighbors, and other parties associated with the case, as well as analysis of criminal, past service history and other records
- Assessed danger threats, child vulnerabilities, and caregiver protective capacities to determine whether a child is safe
- Arranges emergency placement for any child that cannot safely remain in the home. Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Maintains thorough documentation in the client records/appropriate information system and maintained organized client files
Authorization/Front Desk Administrator
Precision Imaging Centers Gate Parkway
01.2016 - 06.2018
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provide administrative and clerical support to executive team and managers as needed
- Completed all tasks in compliance with company policies and procedures.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Create and maintain a highly organized filing system for all documents, invoices, training material, client accounts, and reference materials
- Assist in routing in-coming phone calls and faxes appropriately and promptly
Lab Processor
Bio reference
03.2015 - 08.2015
- Promoted patient confidentiality by adhering strictly to HIPAA guidelines during all stages of sample handling and result reporting processes.
- Demonstrated exceptional attention to detail when preparing specimens for analysis, resulting in accurate test outcomes.
- Played an active role in maintaining laboratory inventory levels, ordering necessary supplies before depletion to avoid delays in processing times.
- Contributed to the development of new testing methods by assisting in research projects and providing feedback on proposed protocols.
- Gained proficiency in various laboratory software applications, enabling seamless transition between tasks and increased productivity.
Bilingual Video Teller Agent
Bank Of America
01.2014 - 03.2015
- Process customer transactions received via Video Teller Machines accurately and efficiently in a fast paced environment in accordance with established policies and procedures
- Developed rapport with customers through engaging conversations while addressing their banking needs.
- Assisted in reducing wait times by effectively managing high volume of daily transactions.
- Contributed to team success by consistently meeting or exceeding performance metrics and goals.
- Utilized advanced troubleshooting techniques to resolve technical issues promptly, minimizing downtime for customers.
- Participated in ongoing training programs to stay current with industry trends and best practices for video teller systems.
Education
Business administration bachelor’s degree - Fashion Marketing Management
Berkeley College
New York, NY06.2012
Skills
- Multitasking
- Critical thinking
- Organizational skills
- Team collaboration
- Problem resolution
- Time management abilities
- Data entry software
- Computer proficiency(Skilled in Microsoft word, Excel, PowerPoint, 40WPM)
- Transaction processing accuracy
LANGUAGES
Bilingual English/Spanish
AWARDS
Q2 and Q3 top performer in claims service center(2023)
USRM Claims and Service center Win with purpose award(2024)
Chairman award for ECS led huddle & project (2024)
Chairman award for Property Renters led huddle (2024)
Continuous Chairman Award for 10 promoter surveys
Timeline
Bilingual Claims Customer Care Representative
Liberty Mutual Insurance
01.2022 - Current
Child Protective Investigator
Department of Children and Families
08.2018 - 01.2022
Authorization/Front Desk Administrator
Precision Imaging Centers Gate Parkway
01.2016 - 06.2018
Lab Processor
Bio reference
03.2015 - 08.2015
Bilingual Video Teller Agent
Bank Of America
01.2014 - 03.2015
Business administration bachelor’s degree - Fashion Marketing Management
Berkeley College
Similar Profiles
Luz Guzman RomanoLuz Guzman Romano
Lead Sales Representative at Liberty Mutual Insurance/Comparion Insurance AgencyLead Sales Representative at Liberty Mutual Insurance/Comparion Insurance Agency
Grant MeierGrant Meier
Claim Manager at State Auto Insurance/Liberty Mutual InsuranceClaim Manager at State Auto Insurance/Liberty Mutual Insurance
Austen FosterAusten Foster
Customer Service Lead at State Auto Insurance Companies / Liberty Mutual InsuranceCustomer Service Lead at State Auto Insurance Companies / Liberty Mutual Insurance