Jamilex Taveras
Reading,PA
Summary
Authorized to work in the US for any employer Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative (REMOTE)
US Small Business Administration For Disaster Loan
06.2020 - Current
- Assist applicants with questions,concerns
- Thoroughly inform the applicant about approval/denial process,
- Direct to appropriate channels
- Interpret application
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided back up for customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Staffing Coordinator
CareSense Home Health Care
Reading, PA
01.2018 - 06.2020
- Assist claimants, providers, and clients with problems or questions regarding via telephone or correspondence
- Maintain accurate customer service logs
- Process incoming client correspondence
- Interpret and apply provisions of manuals, SPDs, medical terminology, a
- Exceed production goals for calls and correspondence
- Exceed customer service quality standards
- Complete special projects as assigned
- Proven ability to communicate bilingually (English/Spanish) via telephone with an enthusiastic and courteous demeanor
- Stellar people & listening skills
- Proven reliability, problem solving skills, and ability to work well under p environment
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
- Collaborated with manager to determine department's short and long-term hiring needs.
Event coordinator
GAME SEVEN MARKETING
New York, NY
02.2013 - 12.2019
- Oversee private marketing location
- Represented the brand positively in a multitude settings
- Assisted in content creation (i.e
- Writing blogs, newsletters, product reviews,etc.)
- Participated in trade shows as a spokesperson
- Assisted in organizing marketing events
- Networked and build trusting relationships with customers and potential clients
- Serve as first point of contact for clients
- Provided feedback to the Marketing and Product departments regarding customers' requests
- Manage relationship between employer and brand ambassadors in charge of the planning and execution of a particular project and development
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Managed administrative logistics of events planning, event booking and event promotions.
Education
Associate - Business
Skills
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- De-escalation Techniques
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Complex Problem Solving
- Quality Assurance
- Staff Development and Training
- Motivational Leadership
- Documentation and control
- Database coordination
Timeline
Customer Service Representative (REMOTE)
US Small Business Administration For Disaster Loan
06.2020 - Current
Staffing Coordinator
CareSense Home Health Care
01.2018 - 06.2020
Event coordinator
GAME SEVEN MARKETING
02.2013 - 12.2019
Associate - Business
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