Jamilia Jones
Orlando,FL
Summary
Enterprising community Manager with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants, and resolved business concerns.
Overview
11
11
years of professional experience
Work History
Community Manager
Weller Management/Bryten
10.2020 - Current
- Managed community within established cost constraints.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Oversaw an multi-million dollar renovation project successfully
- Repaired and Maintained an occupancy average to 98%-100% over an 2 1/2 year span through COVID.
- Expert knowledge in amenity capital improvements
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Property Manager
ZRS Management LLC
08.2015 - 06.2020
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Overseeing all evictions and posting of legal notices
- Oversaw monthly collections of over $404,000 in funds, maintaining high payment rates by building positive relationships with tenants.
- Ensuring that the property delinquency remains under 1% each month.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Communicated effectively with owners, residents and on-site associates.
- Spearheading all marketing events with my on-site team.
- Navigating programs such as Real Page , Active Building, Compliance Depot, Yardi, Microsoft, Excel & PowerPoint.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Guest Service
Universal studios
05.2014 - 08.2015
- Handling any guest concerns that may arise.
- Assisted guests by furnishing information and directions to various areas of the property.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Personally addressed and welcomed over 200 guests per day, improving overall customer service and engagement.
Outbound Sales Agent
Hilton Grand Vacations
11.2013 - 03.2014
- Meeting weekly quota sales.
- Handling site unseen sales
- Being able to create a vision that entices the guest into purchasing a vacation package.
- Organizing daily call logs via vacation systems
- Executed over 40 outbound calls each week to existing customers, resulting in 25% increase in sales.
- Set up appointments with interested customers according to schedule availability.
- Opened new accounts and documented personal, demographic, and payment information in system.
Management Intern
WALT DISNEY WORLD CO
05.2013 - 01.2014
- Assist guest with problems while staying at the resort.
- Managing Guest Complaints
- Creating "magical moments" for the guest, making sure all area's are ready for guest.
- Public Speaking to an audience of over 300 people.
- Directing Guest throughout the convention center, Handling guest situations in the area.
- Learned and used technology systems and platforms to assist with tasks.
- Assisted with onboarding of new employees by providing training and development resources.
Education
Business Administration
University of Maryland Eastern Shore
Skills
- Microsoft, Excel and Powerpoint
- Onesite
- Yardi
- Resman
- Amenities expertise
- Payment management
- Contract Negotiation
- Vendor Management
- Entrada
- Financial Reporting
- Tenant and eviction laws
- Sales and marketing
- Conflict Resolution
Timeline
Community Manager
Weller Management/Bryten
10.2020 - Current
Assistant Property Manager
ZRS Management LLC
08.2015 - 06.2020
Guest Service
Universal studios
05.2014 - 08.2015
Outbound Sales Agent
Hilton Grand Vacations
11.2013 - 03.2014
Management Intern
WALT DISNEY WORLD CO
05.2013 - 01.2014
Business Administration
University of Maryland Eastern Shore
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