Jamiliah Brown
Sunrise,FL
Summary
Dynamic professional with extensive experience in customer service and medical administration, notably at Lowes Home Improvement. Proven ability in maintaining accurate records and processing insurance claims, complemented by strong verbal communication skills. Adept at scheduling appointments and managing documentation, ensuring compliance with regulations while enhancing patient satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvement
Sunrise, Florida
01.2022 - Current
- Handle inquiries, process transactions and address any issues or returns
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
Medical Coordinator
Irise Spine & Joint
Plantation, Florida
01.2023 - 01.2024
- Coordinating patient care, scheduling appointments, handling medical records, and ensuring compliance with regulations.
- Organized and tracked patients' appointments, referrals to specialists and follow-up visits.
- Ensured that all necessary paperwork was completed for insurance claims and reimbursements.
- Developed and maintained patient records, including medical histories, reports and examination results.
Onsite Inspector
Interplex Sunbelt
Tamarac, Florida
01.2018 - 01.2019
- Measuring dimensions, testing functionality, comparing to specifications
- Maintain records of testing, information and various metrics such as number of defective products per day
- Inspect procedures of the entire production cycle to ensure they are efficient and comply with safety standards.
- Maintained accurate records of all tests conducted during the inspection process.
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
- Documented all inspection results accurately in accordance with established guidelines.
Customer Service Representative
Enterprise Holdings
Pompano, Florida
01.2015 - 01.2017
- Assisted with training of new agents being sure all policies and procedures were understood and followed.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
Medical Office Administration
Douglas Chiropractic Center
Lauderhill, Florida
01.2011 - 01.2012
- Gathers all necessary information and assigns ICD-10 codes, which most accurately describe each documented diagnosis and/or procedure according to established ICD-9 coding guidelines
- Performed routine medical office duties such as filing paperwork, maintaining medical supplies, and preparing documents for review.
- Recorded patient information accurately in medical records system following office protocols.
- Utilized various software programs such as Microsoft Office Suite, Electronic Medical Records, and Practice Management Systems.
- Adhered to HIPAA regulations when handling confidential patient information.
- Developed policies and procedures related to medical coding processes.
Education
Some College (No Degree) - Home Health Aide
James International Academy Health
Pompano Beach, FL03-2018
Associate of Applied Science - Healthcare, Medical Administration
American Institute School Of Health Careers
Lauderdale Lakes, FL07-2017
Skills
- Verbal & Written Communication
- Paperwork processing
- Maintaining records
- Scheduling appointments and procedures
- Medical transcription
- Document Preparation
- File Organization
- Document Management
- Customer service
- Appointment scheduling
- Medical records management
- Insurance claims processing
- Data entry
- Typing 50 wpm
- CRM software
- Microsoft Excel
- Computer proficiency
- CRM system's proficiency
Timeline
Medical Coordinator
Irise Spine & Joint
01.2023 - 01.2024
Customer Service Representative
Lowes Home Improvement
01.2022 - Current
Onsite Inspector
Interplex Sunbelt
01.2018 - 01.2019
Customer Service Representative
Enterprise Holdings
01.2015 - 01.2017
Medical Office Administration
Douglas Chiropractic Center
01.2011 - 01.2012
Some College (No Degree) - Home Health Aide
James International Academy Health
Associate of Applied Science - Healthcare, Medical Administration
American Institute School Of Health Careers
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