Summary
Overview
Work History
Education
Skills
Volunteer
References
Timeline
Generic

Jamill Garry

Gautier,MS

Summary

Personable and dedicated recent graduate with experience in management, education,marketing , and customer service. Solid team player , positive attitude , and proven skills in establishing rapport with customers. Motivated to maintain excellence, customer satisfaction, and contribute to company success. Articulate , vivacious, and highly - motivated to take on new challenges.

Overview

4
4
years of professional experience

Work History

Manager

Delo's Heavenly Coffee Shop
Gautier, MS
10.2023 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created training modules and documentation to train staff.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored staff performance and addressed issues.

Shift Leader

Starbucks
Laurel, MS
09.2022 - 06.2023
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Upheld company standards and compliance requirements for operations.
  • Checked orders for quality and completeness.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Maintained positive working relationship with fellow staff and management.
  • Delegated tasks to employees and monitored activities and task completion.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Seasonal Marketing Representative

Aramark
Hattiesburg, MS
08.2019 - 05.2022
  • Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
  • Placed marketing and advertising displays and materials at stores.
  • Emphasized features and demonstrated technical knowledge to acknowledge questions about products and availability.
  • Distributed promotional information and incentives determined by marketing managers.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Tutor

Bellevue Elementary School
Hattiesburg, MS
09.2021 - 04.2022
  • Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
  • Built student self-confidence by working through stages of [Reading] concepts and using positive reinforcement techniques.
  • Maintained records of students assessment results, progress, feedback and school performance.
  • Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
  • Utilized listening and questioning strategies to diagnose student needs and monitor progress.
  • Motivated students using feedback and encouragement.
  • Helped students review and understand previous lessons to make connection with new lesson.

Education

Master of Arts - TESOL

University of Southern Mississippi
Hattiesburg, MS
05-2023

English

University of Southern Mississippi
Hattiesburg, MS
05-2019

Skills

  • Marketing
  • Team Leadership
  • Verbal and Written Communication
  • Student Evaluation
  • Progress Reporting
  • Educational Feedback
  • Lesson Planning
  • Essay Writing
  • Concept Explanation Techniques
  • Background in Education
  • Adaptable Nature
  • Compliance
  • Presentation Development
  • Administrative Assistance
  • Data Entry
  • File Maintenance
  • Email and Telephone Etiquette
  • English Fluency
  • MS Office
  • Social Media Platforms
  • Administrative Support
  • Appointment Setting
  • Staff Development

Volunteer

  • volunteer TESOL test-prep tutor to adult language learners

References

References available upon request.

Timeline

Manager

Delo's Heavenly Coffee Shop
10.2023 - Current

Shift Leader

Starbucks
09.2022 - 06.2023

Tutor

Bellevue Elementary School
09.2021 - 04.2022

Seasonal Marketing Representative

Aramark
08.2019 - 05.2022

Master of Arts - TESOL

University of Southern Mississippi

English

University of Southern Mississippi

Similar Profiles

CREATE PROFILE
Jamill Garry