Jamilla Caballero

Curated bespoke travel experiences for elite clientele, including five-star accommodations, private transfers, and exclusive excursions across global destinations

Secured VIP perks through preferred partnerships—room upgrades, spa credits, and personalized welcome amenities

Designed immersive itineraries tailored to client preferences, cultural interests, and lifestyle goals

Managed all logistics with precision, including flights, visas, insurance, and on-the-ground coordination

Delivered white-glove service from booking to return, ensuring seamless communication and elevated guest satisfaction

Advised clients on luxury resorts, boutique hotels, and hidden gems across Europe, the Caribbean, and the Americas

Collaborated with hospitality brands and travel vendors to negotiate premium rates and custom packages

Created branded travel documents and visual itineraries that reflect elegance, clarity, and attention to detail

Provided 24/7 support for high-profile travelers, resolving issues with discretion and efficiency

Stayed ahead of global travel trends, destination regulations, and cultural experiences to offer informed recommendations

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Screened over 50-100 calls and emails and initiated actions to respond or direct messages for managers.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Used software to coordinate meetings, appointments, and tasks senior executives.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Organized and updated schedules for executives.
• Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
• Scheduled appointments and handled calenders for senior leadership.
• Implemented updated policies and practices for organization and monitored effect.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Answered high volume of phone calls and email inquiries.

• Organized and coordinated conferences and monthly meetings.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Used advanced software to prepare documents, reports, and presentations.
• Handled confidential and sensitive information with discretion and tact.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.
• Networked with other professionals and organizations to expand contacts and opportunities.
• Processed travel expenses and reimbursements for executive team and senior management group.

Identified sales opportunities and referred customers to branch partners in financial services.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Processed customer transactions promptly, minimizing wait times.
• Processed applications for new accounts.
• Maintained accurate records of customer transactions in line with bank procedures.
• Maintained friendly and professional customer interactions.
• Cross-sold credit cards, loans and other bank products.
• Referred customers to other banking departments for specialized services.
• Trained new hires on customer service policies and procedures.
• Assisted customers with banking needs and inquiries.
• Established rapport with new clients to increase satisfaction and loyalty.
• Handled over 100 various accounting transactions.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.