Jamilla Claypool

• Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
• Collaborated across departments and levels of management to gain consensus on procedural documentation.
• Assisted in continuous improvement activities while developing and maintaining resulting documents.
• · Maintained both physical and digital documentation systems, enabling efficient retrieval of archived regulatory information (Batch records, Lab notebooks, SOPS)

• Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

•Organized schedules for organizations, managed timesheets, took calls from customers, assigned casework etc., maintaining a 90% customer satisfaction.
• Established work priorities, plan projects, and ensure timely are met by actively managing the schedules for stylist and alterations department thus leading to improved service quality by 65%.
• Resolved customer issues in a timely manner by greeting each guest and giving them general run downs on how their appointment would go, increasing customer satisfaction by 40%.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Offered expert advice on silhouettes, fabrics, and trends, helping brides make informed decisions.
• Monitored trends in online retail to identify new opportunities for growth.
• Inventoried products and supplies and kept products within optimal levels to meet store set standards
• created positive and memorable shopping experiences for all customers, ensuring a smooth and enjoyable process
• Met weekly sales goals with 95% success rate