Jamilla Heard
Phoenix,AZ
Summary
A position with a company that will allow me to grow in my current skill of customer service.
Strong leadership capabilities Excellent phone skills Excellent customer service Productive and responsible Willing to learn and handle any task needed Able to represent a company with a professional appearance and manner
Overview
20
20
years of professional experience
Work History
Senior Process Executive - voice
Cognizant
07.2023 - Current
Technical support
Realtor.com
06.2021 - 11.2022
Customer service
Insight Global DHL
09.2020 - 12.2020
Customer service
TTECH
08.2019 - 11.2019
Customer service
Concentrix
01.2019 - 07.2019
Sales
Hertz
12.2017 - 12.2018
Customer service
American Airlines
06.2012 - 01.2016
Customer service
Iqor
05.2011 - 06.2012
Customer service
Sears
06.2006 - 04.2011
Associate Trainer
Panera
11.2005 - 05.2006
Cashier
Corner Bakery
06.2004 - 11.2005
Education
Associate - Gneral Studies
Pima Community College
Tucson, AZ08.2016
Certificate - Admin And Office Support Careers
Pima Community College
Tucson, AZ08.2003
Diploma
Palo Verde High Magnet School
Tucson, AZ05.1997
Skills
- Customer service provided through the use of:
- Knowledge of the product being sold
- Providing information and assistance by utilizing acquired skills and knowledge
- Advising customers on bulk alternatives (catering/sales)
- Empathizing and acknowledging with the customer
- Supervision
Phone
(602) 340-7178
References
- Elizabeth Mattson, 602 903 6213
- ALANA KNIGHT GARDNER, 1800 654 4173
- ALISON HUSTED, American Airlines, 1800 367 5690
- JAN HUGGINS, Iqor, 520 406 4439
Timeline
Senior Process Executive - voice
Cognizant
07.2023 - Current
Technical support
Realtor.com
06.2021 - 11.2022
Customer service
Insight Global DHL
09.2020 - 12.2020
Customer service
TTECH
08.2019 - 11.2019
Customer service
Concentrix
01.2019 - 07.2019
Sales
Hertz
12.2017 - 12.2018
Customer service
American Airlines
06.2012 - 01.2016
Customer service
Iqor
05.2011 - 06.2012
Customer service
Sears
06.2006 - 04.2011
Associate Trainer
Panera
11.2005 - 05.2006
Cashier
Corner Bakery
06.2004 - 11.2005
Associate - Gneral Studies
Pima Community College
Certificate - Admin And Office Support Careers
Pima Community College
Diploma
Palo Verde High Magnet School