Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamilla E. Milam

Huntsville,AL

Summary

Meticulous Office Clerk with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

17
17
years of professional experience

Work History

Front Desk/Shift Manager

Clarion Pointe Hotel
11.2021 - Current
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their roles.
  • Maintained accurate records of daily transactions, including cash drawer reconciliation at the end of each shift for financial accountability purposes.
  • Coordinated with other departments to ensure smooth operation of the hotel during shift hours.
  • Consistently maintained a professional and welcoming demeanor, setting the tone for guests'' overall experience at the hotel.
  • Trained new team members on company policies, procedures, and best practices to ensure consistent service quality.
  • Reviewed daily arrivals report, anticipating any special requests or needs from incoming guests before their arrival at the hotel.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Staffing Coordinator

ALWAYS THERE IN-HOME CARE INC.
01.2025 - 07.2025
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
  • Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
  • Collaborated with manager to determine department's short and long-term hiring needs.
  • Played key role in developing company culture that attracted top talent.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.

Client Resolution Manager

Best Buy
01.2021 - 11.2023
  • Evaluated existing policies and procedures, recommending changes that led to improved business efficiency and client satisfaction levels.
  • Established strong working relationships with key stakeholders, fostering a collaborative environment for issue resolution.
  • Streamlined processes by creating standard operating procedures for consistent handling of customer concerns.
  • Proactively identified potential problems before escalation, taking appropriate action to resolve them promptly.
  • Managed a team of resolution specialists, ensuring effective communication and collaboration for optimum results.
  • Collaborated with cross-functional teams to address systemic issues impacting customer satisfaction levels.
  • Provided exceptional customer service by empathizing with clients'' concerns and offering tailored solutions to meet their needs.

Back Office Leader

Best Buy
11.2019 - 01.2021
  • Overhauled document management systems to ensure ease of access and retrieval while maintaining strict security protocols.
  • Fostered a positive work environment through effective conflict resolution strategies and open lines of communication among team members.
  • Maintained high levels of customer satisfaction by swiftly addressing inquiries and resolving issues pertaining to back-office functions.
  • Reduced turnaround times for report generation with the implementation of advanced software solutions, increasing overall efficiency.
  • Managed back-office sales team through coaching and sales technique training.
  • Maintained inventory for back-office supplies, computers and work-stations.
  • Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
  • Ordered office supplies and maintained supplier contacts in database.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Front End Team Lead

Best Buy
07.2018 - 11.2019
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Front End Team Lead

Best Buy
02.2015 - 06.2018
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Kept high average of performance evaluations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Monitored front areas so that questions could be promptly addressed.

Front End Associate

Best Buy
10.2013 - 02.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Facilitated cash, check and credit transactions on cash register with 100% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Assisted in training new hires, sharing knowledge and best practices for front end operations.
  • Increased sales of promotional items, engaging customers with product benefits and special offers.
  • Restocked and organized merchandise in front lanes.

Hotel Front Desk Clerk

Extended Stay America
01.2010 - 11.2012
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.

Data Editor/Coder

Braun Research
04.2008 - 08.2010
  • Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
  • Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
  • Kept up-to-date on industry trends and emerging topics to ensure the relevancy of published materials.
  • Excellent communication skills, both verbal and written.
  • Prepared, rewrote, and edited pieces to improve readability and impact.
  • Conducted market research to identify emerging trends, guiding editorial direction.
  • Edited and reviewed content for grammar, spelling and punctuation.

Education

Medical Billing & Coding

High Tech Institute
Memphis, TN

General Office Clerk/Customer Service Rep

Messick Adult Vocational Center
Memphis, TN

Mass Communication

Grambling State University
Grambling, LA

High School Diploma -

Middle College High School
Memphis, TN

Skills

  • Guest relations
  • Documentation and reporting
  • Oral and written communications
  • Coaching and mentoring
  • Employee training
  • Word processing
  • Multi-line phone systems
  • Staff scheduling
  • Data entry
  • Clerical support
  • Computer skills
  • HIPAA regulations
  • Medical terminology

Timeline

Staffing Coordinator

ALWAYS THERE IN-HOME CARE INC.
01.2025 - 07.2025

Front Desk/Shift Manager

Clarion Pointe Hotel
11.2021 - Current

Client Resolution Manager

Best Buy
01.2021 - 11.2023

Back Office Leader

Best Buy
11.2019 - 01.2021

Front End Team Lead

Best Buy
07.2018 - 11.2019

Front End Team Lead

Best Buy
02.2015 - 06.2018

Front End Associate

Best Buy
10.2013 - 02.2015

Hotel Front Desk Clerk

Extended Stay America
01.2010 - 11.2012

Data Editor/Coder

Braun Research
04.2008 - 08.2010

Medical Billing & Coding

High Tech Institute

General Office Clerk/Customer Service Rep

Messick Adult Vocational Center

Mass Communication

Grambling State University

High School Diploma -

Middle College High School

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