Jamilla Thames
Tampa,FL
Summary
An accomplished Payroll Administrator offering well-diversed experience in the areas of Payroll, Human Resources and Customer Service. Major strengths in organization, attention to detail as well as verbal and written skills. Exercises exceptional judgement and capable of working independently. Promotes positive work environment and contributed as a cooperative team player.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Auto Claims Adjuster
USAA
06.2019 - Current
- Identify and assess auto damage and inform clients about necessary repairs
- Communicate with policy holders, clients, police, and necessary parties
- Perform thorough inspection of vehicles and review accuracy of estimates
- Work closely with body shops and automobile professionals to discuss and negotiate repair pricing and assess liability
- Aim to provide clients with the highest level of customer service possible.
Payroll Specialist
A-1 Human Resources
11.2013 - 04.2017
- Assisted clients with both internal and external audits that related to the processing of payroll
- Maintained employee confidence and protected payroll operations by keeping information confidential
- Responded to employee and client questions and requests for information in a timely and knowledgeable fashion
- Built strong partnerships with clients by delivering exceptional customer service
- Supported client through full-cycle payroll processing
- Assisted clients and employees with online access to payroll portal
- Assisted client and employees with password resets on payroll portal.
Human Resource Specialist
United States Army
06.2009 - 04.2011
- Assisted the Human Resource Sergeant with a 425 member Brigade Team
- Responsible for personnel and administrative support
- Reviewed, tracked and processed Soldier evaluations
- Submitted and processed awards
- Trained incoming Soldier to the company
- Typed all correspondence in draft and final form
- Prepared reports for weekly meeting to the higher commands
- Advised command and staff on personnel, promotions and finance related matters.
Administrative Assistant
United States Army
11.2005 - 06.2009
- Planned new hire orientations
- Developed and presented progress reports on the HR department
- Verified data integrity and accuracy
- Analyzed departmental documents for appropriate distribution and filing
- Helped soldiers develop their Army careers to include providing future training information
- Provided personal support and assistance with regards for transfer, travel orders and salary orders to all divisions of the army
- Worked with soldiers who are eligible for promotion and even arranges the promotion.
Executive Secretary
United States Army
11.2004 - 11.2005
- Carefully wrote down all phone messages and relayed them to the Officer in charge
- Ordered all office supplies including ink cartridge, toner and paper
- Assessed urgency and priorities before accepting or declining appointments and meetings with the Leaders
- Managed electronic records database and handled all file request
- Reduced overhead by taking on more responsibility with creative and administrative projects
- Checked accuracy and integrity of files and resolved errors
- Supported CFO through personal document management, calendar organization and collateral preparation for meetings
- Reviewed incoming correspondence and determined the action required and its priority
- Answered and managed incoming and outgoing calls while recording accurate messages.
Postal Clerk
United States Army
04.2001 - 11.2004
- Sorted mail according to size, shape and destination
- Used automated mail processing equipment to sort and collate mail
- Sold stamps, pre-paid envelopes, and money orders
- Loaded letters onto processing equipment, removed non-perishable letters and maintained continuous sorting feed
- Assisted customers in completing and submitting forms to update their address or report lost or stolen mail
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Education
Associates of Arts - Criminal Justice
University of Phoenix
09.2013
Skills
- Customer service
- Leadership
- Human resources
- Typing
- Payroll
- Document management
- Cash handling
- Security
- Employee Orientation
- Tax Experience
- Front desk
- Driving
- Basic math
- Microsoft Office
- Organizational skills
- Microsoft Excel
- Negotiation
- Analysis skills
- Communication skills
- Computer skills
- Attention to detail
Certification
- All line adjuster license
- Driver's License
- Certified Payroll Professional
- Property & Casualty License
Military Service
United States Army, United States, E-5, 04/2001, 04/2011, Achievement Medal, Army Commendation Medal, Iraq Campaign Medal, American Service Ribbon, Army Good Conduct Medal, Armed Forces Service Medal
Personal Information
- Title: Auto Claims Adjuster
- Work Permit: Authorized to work in the US for any employer
Timeline
Senior Auto Claims Adjuster
USAA
06.2019 - Current
Payroll Specialist
A-1 Human Resources
11.2013 - 04.2017
Human Resource Specialist
United States Army
06.2009 - 04.2011
Administrative Assistant
United States Army
11.2005 - 06.2009
Executive Secretary
United States Army
11.2004 - 11.2005
Postal Clerk
United States Army
04.2001 - 11.2004
Associates of Arts - Criminal Justice
University of Phoenix
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